Ecom Operations and Merchandising LEAD
1 week ago
The Ecommerce Operations and Merchandising Manager is the execution owner of the ecommerce storefront. This role ensures the site runs cleanly, launches flawlessly, and merchandises products in a way that supports revenue growth. This is a hands-on, detail obsessed operator role, not a strategy or people management position.
This role supports growth across:
- Shopify DTC
- Amazon Seller
- Central Ulta
- TikTok Shop
- Marketplace and other ecommerce wholesale portals
Core ownership
Daily ecommerce operations across Shopify Merchandising execution across homepage, collections, PDPs Product launches and promotions Marketplace and TikTok Shop catalog accuracy QA, site hygiene, and issue resolution
Execution responsibilities
- Own day to day Shopify site operations.
- Execute product uploads, PDP builds, collections, and navigation updates
- Merchandise homepage and collections weekly based on promos and inventory
- Set up and QA promotions, discounts, bundles, and drops
- Ensure all launches go live on time and error free
- Maintain SKU accuracy across Shopify, Amazon, Ulta Marketplace, and TikTok Shop
- Coordinate inventory sync and prevent oversells
- Identify and resolve site issues quickly
- Work closely with creative, marketing, and operations teams
- Coordinate with external Shopify developers when technical changes are needed
- QA all site changes before and during launches
Key KPIs
- Site uptime 99.9 percent
- 100 percent on time launches
- 100 percent promo and pricing accuracy
- 100 percent SKU and PDP completeness
- Zero oversells caused by site or feed errors
- Homepage and collection updates minimum weekly
- Critical issues resolved within 24 hours
- Standard site changes executed within 24 hours
Required experience
- 5+ years ecommerce operations experience
- Strong Shopify experience required
- Experience merchandising DTC ecommerce sites
- Experience managing promotions and launches
- Experience with marketplaces Amazon and or Ulta preferred
- Experience with TikTok Shop operations is a plus
- Strong QA mindset and attention to detail
- Comfort working cross-functionally
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Application Question(s):
- Do you have experience managing promotions and launches?
- Do you have experience with TikTok Shop operations?
Experience:
- ecommerce operations: 5 years (Preferred)
- Shopify: 3 years (Preferred)
Work Location: Remote
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