Claims Coordinator

6 days ago


Pasig, National Capital Region, Philippines VISAYA Full time

Now Hiring: Property Damage Coordinator

Location: Ortigas

Industry: Insurance / Claims Management

About the Role

We are looking for a Property Damage Coordinator to manage auto property damage claims from filing through settlement. You will serve as the main point of contact for clients, insurance adjusters, repair shops, and rental car providers to ensure smooth and timely claim resolution.

Key Responsibilities

File first-party and third-party auto property damage claims

Coordinate rental car arrangements with insurance companies and partners

Communicate with insurance adjusters for regular claim updates

Proactively update clients on claim progress and timelines

Collect, follow up, and submit required documents

Track vehicle repairs with body shops

Maintain accurate and updated claim notes in HubSpot

Notify billing team once settlements are received

Qualifications

1–2 years experience in insurance, claims, or account management

Auto property damage claims experience is required

Excellent written and spoken English

Strong organizational and multitasking skills (handling up to 50 claims)

Professional phone and email communication

Proficient with CRM tools, Google Workspace, and insurance portals

Paralegal background is a plus but not required

Performance Metrics

Claim cycle time and closure rate

Client satisfaction (CSAT/NPS)

Timely client follow-ups and SLA compliance

Accuracy of submitted documentation

How to Apply

Send your CV or resume to:


Join our team and help deliver efficient, client-focused claims support.


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