Ancillary Support Officer

4 days ago


San Juan, National Capital Region, Philippines Cardinal Santos Medical Center Full time ₱900,000 - ₱1,200,000 per year

Job Summary

The Ancillary Support Officer develops and implements standards of frontline services to improve patient experience in Ancillary Services department.  Is responsible for developing initiatives to improve the delivery of service in Ancillary units for different touch points i.e. answering of customer queries either face to face or phone calls, scheduling of patients, releasing of results, resolution of patient concerns and other post service queries.  Conducts training on the job and coaching of staff to improve performance.

Job Qualifications

  • Preferably a graduate of BS Industrial Engineering, Hospitality / Tourism Management, Business Management, BS Nursing or any business related and Health-Related Courses
  • Preferably with at least 2 years work experience in customer service, hospitality industry.  Preferable with background in hospital / healthcare.

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