Customer Development Manager

• Position: Customer Development Manager (National Chain)
• Report to: Country Head, Philippines
• Location: Philippines
• Job type: Permanent, full-time

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at

JOB PURPOSE

Best in class customer management & business development for assigned customers and channels in order to achieve sales targets and hit brand objectives.

Strong negotiation skills, blended with excellent relationship management to deliver mutually-beneficial business outcomes for both the customer and Opella. Ensure close collaboration with internal and external partners in order to achieve world-class distribution, availability, visibility and shopper engagement at the trade level.

KEY TASKS/ACCOUNTABILITIES

Develop sustainable, profitable business in assigned customers & channels to consistently achieve sales targets, profitability and market share objectives.

• Plan and execute winning customer business plans to ensure achievement vs current year target and growth vs previous year.
• Execute Joint Business Planning with relevant key customers
• Negotiate pay for performance KPIs to ensure profitable growth.

Key Customer Management

• Negotiate mutually-beneficial, sustainable annual terms & conditions with assigned customers.
• Cultivate and maintain mutually-beneficial business relationships with assigned key customers in all levels of their organization

• Ensure consistent distribution and availability of relevant CHC brands. Formulate plans to ensure Sanofi performance in key customers is always ahead of competition and the market.

• Close collaboration w Marketing / Trade Marketing Team to formulate activation strategy and programs. Negotiate & execute promotion that drive profitable sales growth for the brands and the company.

Data-Driven Analysis & Management

• Participate in monthly demand reviews as necessary

• Provide and monitor relevant 3-month rolling forecast for key customers

• Collaborate with marketing or trade marketing to regularly conduct pre and post promotion analysis. Ensure right promotion strategy formulated with effective ROI.

• Actively monitor Category and key competitions market intelligence, share with team insights & initiate actions whenever necessary.
• Actively collect monthly offtake data for relevant key customers. Share with team insights & initiate needed actions to ensure continuous business growth.

Merchandising Management

• Work closely merchandising to ensure consistent, best-in-class product displays and shopper engagement in-store of current and new product launches

• Consistently align with trade marketing to ensure that in-store execution is in accordance with planned and agreed customer standards (e.g. planograms, must sell skus, channel & customer specific displays

Receivables

• Ensure timely processing and provide appropriate supporting for debit notes
• Work closely with distributor finance and customer in case of any disputed credit / debit notes.

CONTACT WITH OTHERS

• Internal: Marketing Team, Customer Development Team, Trade Marketing Team, Finance Team, Supply Chain Team
• External: Distributor, Merchandising Team, Assigned Customers

JOB KNOWLEDGE/SKILLS/ATTITUDES

• Proficiency in planning and executing business reviews & joint business planning
• Strategic Negotiation Skills
• Strong Communication and high-level customer engagement skills
• Business Development Mindset
• Innovative Thinking
• Positive, Can-Do Attitude

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.