Customer Operations Associate

4 days ago

Manila, National Capital Region, Philippines Reel Edge Full time ₱80,000 - ₱120,000 per year
About Reel Edge

Reel Edge is an established international tech company that researches online casino promotions and develops strategies our customers can follow to maximize their profit.

Founded in 2016 by an Oxford University alumnus, we operate globally with a strong base of high-performing team members in the Philippines. You'll be joining a collaborative, close-knit, and stable team that values excellence, growth, and long-term retention.

About the Role

We're looking for fresh graduates who are eager to start their careers in operations and customer support.

As a Customer Operations Associate, you'll learn how a global tech company operates day to day, work directly with customers, and help improve internal systems and processes. This role is a great opportunity to gain professional skills, develop your communication and problem-solving abilities, and work with an international team that values high performance.

What You'll Do
  • Respond to customer inquiries with empathy, clarity, and accuracy.
  • Guide new customers through onboarding and help ensure their success.
  • Follow up proactively to keep customers on track.
  • Support process and workflow improvements within the operations team.
  • Collaborate with colleagues across departments to enhance the customer experience.
Who You Are
  • A fresh or recent graduate (no prior experience required).
  • Graduate from a top university or an honor/award recipient (e.g., cum laude, dean's lister, etc.).
  • Fluent in English, with excellent written and verbal communication skills.
  • Analytical, detail-oriented, and a natural problem solver.
  • Responsible, self-motivated, and eager to learn.
  • Comfortable working remotely and managing tasks independently.
Why Join Us
  • Competitive pay with 13th-month salary.
  • Performance-based bonuses and fast growth potential for top performers.
  • Learn directly from experienced leaders and high-performing teammates.
  • Work remotely with an international, collaborative team.
  • A great environment for learning and professional development — you'll gain real-world experience across operations, support, and systems improvement.
Hiring Process

As part of our hiring process, reference checks will be required from a former employer or professor.

How to Apply
  1. Send us your resume through this job ad.
  2. Take our short 25-minute TestGorilla assessment so we can get to know your skills better:
  3. Top performers will be invited for an interview.

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