Chat Support Consultant, crypto

3 days ago

Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per year
Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:
  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
  • Native Chinese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6-12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment/banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage
Benefits and Perks:
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Chat Support Consultant, crypto

    1 week ago

    Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...

  • Chat Support Consultant, crypto

    1 week ago

    Manila, National Capital Region, Philippines SupportYourApp Full time $40,000 - $60,000 per year

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...

  • Crypto Listings Manager

    1 week ago

    Manila, National Capital Region, Philippines Tothemoon Full time ₱40,000 - ₱60,000 per year

    Tothemoon is a global crypto platform redefining digital finance with over 300 supported cryptocurrencies and users in 160+ countries.About the Role:We're looking for a driven Listings Agents

  • Crypto Listings Manager

    2 days ago

    Manila, National Capital Region, Philippines Tothemoon Full time $70,000 per year

    Tothemoon is a global crypto platform redefining digital finance with over 300 supported cryptocurrencies and users in 160+ countries.About the Role:We're looking for a driven Listings Agents

  • Chat Support

    3 days ago

    Manila, National Capital Region, Philippines Talentview for Leading Edge Executive Talent Search Inc. Full time ₱300,000 - ₱360,000 per year

    Moderator (English Chat Operator)Position: English Chat Operator (Full Time)Department: Moderation ServicesReports to: Team LeaderJob DescriptionAs an English Chat Operator, you will engage with subscribers professionally andcreatively, providing personalized experiences that encourage interaction and long-term engagement. Your mission is to build enjoyable...

  • Recruitment Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines The Chat Agency Full time ₱200,000 - ₱240,000 per year

    Position: Recruitment ConsultantLocation: Remote work from home initially / Must move to Makati office in 6 monthsCompany: Resource Partners Australia Salary: 40, ,000 PHP monthly (base + bonus/commission uncapped | 10%-30% of base)Working Hours: Monday to Friday, 7:30am - 3:30pm (Philippines Time)About the Role:Resource Partners Australia are a leading...

  • Recruitment Consultant

    14 hours ago

    Manila, National Capital Region, Philippines The Chat Agency Full time ₱30,000 - ₱50,000 per year

    Position: Recruitment ConsultantLocation: Remote work from home initially / Must move to Makati office in 6 monthsCompany: Resource Partners Australia Salary: 30,000 – 50,000 PHP (depending on experience) + bonus + commission Working Hours: Monday to Friday, 7:30am - 3:30pm (Philippines Time)About the Role:Resource Partners Australia are a leading...

  • Chat Support

    2 days ago

    Manila, National Capital Region, Philippines TOA Global Full time ₱200,000 - ₱250,000 per year

    Service Desk Agent 1Location: Tarlac/Clark/Manila/CebuShift: 9pm-6amArrangement: OnsiteUnlock your potentialIn our service desk, you'd play a pivotal role in managing a diverse array of HR, Admin, Finance and IT-related concerns.This involves appropriately routing cases to the correct Line of Business (LOB) and providing responsive chat support for both team...

  • Chat Support Representative

    1 week ago

    Manila, National Capital Region, Philippines Subcontractor Hub Full time ₱360,000 - ₱420,000 per year

    Job Description:The Chat Support Representative is responsible for delivering exceptional customer service for the SubcontractorHub platform. This role involves mastering the platform's features, leveraging internal resources, and using tools like Helpscout and Google Chat to resolve customer inquiries efficiently. With a proactive and customer-centric...

  • No voice Chat support agent

    14 hours ago

    Manila, National Capital Region, Philippines Millions Agency KFT Full time $12,000 - $24,000 per year

    [Hiring] Professional English Chat support agents from Greator Manila (no voice needed) Do you have fluent English and a professional attitude? Join our team and start earning What We're Looking For:Fluent English speakers for chat support tasksProfessional setup: reliable internet & techPunctual, organized, and committedMust be able to commute to BGC,...