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IT service desk
2 weeks ago
Job Description
Role Summary
The IT Service Desk Consultant will augment IT support services by providing hands-on support across technical operations, application management, and IT asset lifecycle. This role ensures efficient IT service delivery and supports process improvements through collaboration with cross-functional teams.
What Business Outcomes The Role Is Responsible For
- Technical Support: Deliver timely and effective troubleshooting and resolution of IT issues.
- Application Support: Provide hands-on assistance for application-related issues and ensure smooth operations.
- IT Asset Management: Maintain accurate records and manage the lifecycle of IT assets.
Minimum Qualifications
What We're Looking For In a Successful Candidate
Technical Expertise
- 2+ years' experience in technical support, application support, or IT asset management.
- Familiarity with ITSM tools and processes (Jira) and ITIL framework
Problem-Solving & Communication
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service capabilities.
Flexibility & Collaboration.
- Ability to work independently and as part of a team.
- Flexibility to work shifting schedules and on-call during holidays/weekends.
Job Details
Role Level: Associate Work Type: Contract Country: Philippines City: Manila National Capital Region Company Website: Job Function: Information Technology (IT) Company Industry/
Sector: Investment Management
What We Offer
About The Company
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