Manager, Operational Compliance Services

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We're driven by our Group purpose, to power people and possibilities.

THIS ROLE

A leadership position responsible for managing a team of AML/KYC and FATCA professionals while ensuring operational excellence and regulatory compliance. This role oversees team performance, service delivery, and resource allocation while maintaining high standards of technical accuracy.

WHAT YOU WILL DO

Core Responsibilities:

• Lead team performance and development
• Ensure service delivery excellence
• Manage client relationships
• Drive operational efficiency
• Monitor compliance standards
• Oversee resource allocation
• Direct process improvements
• Ensure regulatory compliance
• Manage team workload

Tasks:

• Manage team resources
• Conduct performance reviews
• Set team objectives
• Monitor deliverables
• Handle escalated matters
• Review complex cases
• Implement quality controls
• Manage departmental budgets
• Drive process improvements
• Oversee client satisfaction
• Direct team development
• Ensure regulatory standards
• Coordinate cross-functional efforts
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

ABOUT YOU

Educational Background:

• Bachelor's degree in finance, Accounting, Business Management, or related disciplines
• Advanced degree (e.g., MBA) or professional certification (ACAMS) is an advantage Professional Experience:
• 5+ years of experience in AML/KYC compliance

Skills and Key Behaviours: In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Expertise in managing compliance teams and ensuring operational excellence
• Proficiency in resource allocation and regulatory adherence
• Strong grasp of risk management principles
• Leadership and team development skills
• Effective communication and stakeholder management
• Strategic mindset with a focus on continuous improvement
• Decisive and results-driven approach to challenge

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.