URGENT| Salesforce

4 days ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

About the role:

As we expand our reach across the globe, we need a Technical Lead to deploy our student engagement and enrolment conversion solution to customers in the USA and Australasia. Working alongside our Projects, Marketing Automation, Operations and Technical Solutions teams you will be responsible for coordinating all tasks related to the technical onboarding of new partnerships. This includes configuring our CRM built on and setting up integrated communications such as telephone, email, live chat, WhatsApp and marketing automation.

Key Responsibilities:

· Leading customer facing activities throughout the technical onboarding process including kick-off, requirements gathering, project playback and feedback sessions.

· Leading delivery across multiple disciplines, including salesforce configuration, telephone, email, chat, WhatsApp and ETL data integrations.

· Liaising and collaborating with a technical and operational stakeholders within UniQuest.

· Solving problems and removing blockers to ensure smooth and efficient implementations.

· Ensuring quality is maintained by coordinating integration mapping validation, platform testing and User Acceptance.

Qualifications:

· Ability to work within core business hours of Western USA and Austrailasia.

· Project management experience to deliver 6-12 week onboarding initiatives for customers across the USA and Australasia.

· Impeccable customer service skills with ability to communicate technical concepts to various levels of seniority, effectively gather information, solve problems, set expectations and ensure pace of delivery.

· 2+ years of experience configuring the platform including exposure to sales cloud, service cloud, flows, digital engagement and communities/experiences.

· Experience with mapping ETL data integrations, previous hands-on configuration using declarative middleware solutions such as Informatica, Mulesoft, Jitterbit and Zapier.

· Exposure to communications platforms such as google workspace, Vonage, Aircall, salesforce omnichannel, WhatsApp, twilio and Marketing Cloud.

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