Microsoft Dynamics 365
1 day ago
Role OverviewAssume end-to-end ownership of our Dynamics 365 CRM landscape—encompassing design, development, governance, and integration. You will spearhead solution architecture in the absence of a dedicated CRM architect, craft high-impact Sales and Customer Service customizations, and ensure seamless data flow between CRM, eCommerce, and ERP systems. Key ResponsibilitiesSolution Governance – Translate sales, service, and marketing requirements into robust functional and technical designs; define the CRM roadmap and architectural guardrails.
D365 CRM Development – Build and extend model-driven apps, plugins, custom workflows, Power Automate flows, JavaScript, PCF controls, and . NET-based integrations within Dataverse. Business Partnering – Engage directly with Sales, Customer Care, and Marketing leaders, advising on best-practice configuration, security roles, and process automation.eCommerce & ERP Alignment – Design dual-write mappings and API integrations to synchronize customer, order, and payment data across CRM, FinOps, and Shopify/commercetools storefronts.
Documentation & Standards – Produce functional specs, technical design documents, and SOPs; codify coding standards and DevOps policies for CRM deployments. DevOps & Release Management – Manage Azure DevOps or GitLab pipelines for solution packaging, automated testing, and ALM (managed/unmanaged solutions). Integration Leadership – Orchestrate integrations using Azure Functions, Service Bus, Logic Apps, and Boomi to maintain data fidelity across platforms.
Mentorship – Coach junior developers and analysts, fostering a culture of continuous improvement and customer-centric design. Core Qualifications7 years of Dynamics 365 CRM/CE (Customer Engagement) development, covering Sales, Customer Service, and related modules. Mastery of C#/.
NET, JavaScript, Plugin/Workflow assemblies, Dataverse APIs, and Power Platform tooling. Demonstrated architecture ownership in multi-entity, multi-currency CRM deployments. Strong grasp of Dual-write, Azure Integration Services, and middleware patterns (Boomi, Logic Apps).
Experience with CI/CD and ALM for Dynamics 365 managed solutions via Azure DevOps or GitLab/GitHub Actions. Fluent in English; able to articulate complex CRM concepts to U.S. and Australian stakeholders. Willing to work mid-shift to graveyard hours for global collaboration and release windows.
Preferred / Nice-to-HavePower Apps Portals/Power Pages or Omnichannel for Customer Service experience. Familiarity with Shopify APIs or other eCommerce frameworks. Certifications: MB-400 D365 Developer, MB-210 CRM Functional Consultant, or Power Platform Developer Associate.
Why Join Us? Shape the customer-centric architecture of a rapidly growing eCommerce enterprise.
Exercise broad technical autonomy without bureaucratic roadblocks. Collaborate remotely with global engineers while enjoying Manila-based flexibility.
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