Customer Support

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description
:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models
• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution
• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow
• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements
:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics
• Knowledge of, and experience with, analytical tools and databases
• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.
• Experience with equity market and data content with good understanding of general financial markets
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling
• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R
• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing
• Ability to give effective presentations and provide ad hoc answers
• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.