Student Services Officer

2 days ago

Quezon City, National Capital Region, Philippines GUS Education PH Full time $25,000 - $40,000 per year

Work Responsibilities:

  • General administrative duties (maintaining databases, issuing official university letters, etc.)
  • Offering support in preparation for and throughout the registration process
  • Delivering the highest levels of customer satisfaction through seamless administration, excellent customer service, and effective communication
  • Work collaboratively with (international) partners, executing regulations and schedules
  • Monitor students performance and attendance in their program
  • Organise timetables and schedules
  • Manage teaching modules materials online and offline / information management Work effectively with a diverse range of service providers and colleagues
  • Guiding students in their questions regarding the BSBI policies and procedures.
  • Answering phone calls from students and providing assistance as needed.
  • Performing other administrative duties as requested by the manager.
  • Analysing satisfaction surveys

Qualifications:

  • Experience in administrative tasks and customer service.
  • Proven ability to handle day-to-day administrative duties and support customers effectively.
  • Proficiency in Microsoft Excel
  • Comfortable working with spreadsheets, data entry, and basic data analysis.
  • Completed higher education A university degree or equivalent qualification is required.
  • Strong attention to detail and results-oriented mindset
  • Ability to work accurately, follow through on tasks, and meet deadlines with a focus on quality outcomes.
  • Team player with strong interpersonal skills
  • Collaborative attitude and effective communication within a team environment.

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