Production Support

2 days ago

Philippines Matrix Global Full time

We are seeking a highly skilled Production Support Engineer to join our team and provide technical support for Matrix's advanced risk management platform. This role involves ensuring system stability, resolving production issues, and delivering exceptional service to our clients in a mission-critical environment.

Key Responsibilities

  • Provide Level 2/3 support for production environments, ensuring high availability and performance.
  • Troubleshoot and resolve complex technical issues related to application, infrastructure, and integrations.
  • Monitor system health, logs, and alerts to proactively identify and address potential problems.
  • Collaborate with Engineering, DevOps, and Customer Success teams to implement fixes and enhancements.
  • Manage incident response and root cause analysis for production outages.
  • Document solutions, create knowledge base articles, and contribute to continuous improvement initiatives.
  • Participate in on-call rotation for 24x7 support coverage.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in production support or application support roles.
  • Strong knowledge of Java-based applications and troubleshooting.
  • Proficiency in SQL and database management (PostgreSQL, Cassandra preferred).
  • Familiarity with Linux/Unix environments and shell scripting.
  • Understanding of REST APIs, HTTP protocols, and networking fundamentals.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills in English (additional languages are a plus).

Preferred Skills

  • Experience with containerization (Docker) and messaging systems (RabbitMQ, ActiveMQ).
  • Knowledge of monitoring tools and log analysis (e.g., ELK stack, Splunk).
  • Exposure to machine learning concepts and fraud prevention technologies.

Why Join Us?

  • Work with cutting-edge technology in the financial risk management space.
  • Opportunity to collaborate with global teams and leading financial institutions.
  • Competitive compensation and benefits package.

Why Matrix

Matrix is a global, dynamic, fast-growing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001, Matrix has made more travelers and acquisitions and has executed some of the largest, most significant. The company specializes in implementing and developing leading technologies, software solutions, and products. It provides its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation, and Ves as representatives for the world's leading software vendors.  With vast experience in private and public sectors, ranging from Finance, Telecom, Health, Hi-Tech, Education, Defense, and Secu city, Matrix's customer base includes guest organizations in Israel and a steadily growing client base worldwide. 

We are comprised of talented, creative, and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employee's contributions are integral to our company's future. 

Matrix- success is based on a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We encourage a diverse work environment of sharing, learning, and ceding together. Come and join the winning team You'll be challenged and have fun in a highly respected organization. To Learn More, Visit Matrix -ifs. Com, 

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