MIS - Head of Collections Support (AVP)
1 week ago
Job Summary:
Oversees collections and recoveries performance through timely analytics, systems management, and policy compliance. Leads support functions including MIS, vendor coordination, and back-office operations to control credit losses and maximize recoveries.
Key Functions Managed:
Collections Systems, MI Reporting, Policies & Strategies, Training, Quality Control, and Back Office Operations
Qualifications:
- 8–13 years in collections data analysis, with 3+ years in a managerial role
- Advanced skills in MS Office; knowledge of SAS, SQL, VB, Sybase, and call center tech preferred
- Experience with automated collections systems (e.g., Cardlink, CACS) and predictive dialers
- Strong understanding of credit card business and performance metrics
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