Scheduling Analyst

Job Summary:This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should...

Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements.Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting and scheduling assumptions.Analyzes volume arrival and other pertinent patterns by...

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About the role Join Teleperformance, a global leader in business services, as a WFM Scheduling Analyst I at our EDSA location in Mandaluyong City, Metro Manila. In this full-time position, you will play a crucial role in ensuring seamless customer service operations through effective workforce management and scheduling.What you'll be doingAnalyse call...

Position ResponsibilitiesManage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations.Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...

Position Responsibilities:Manage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations. Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...

Position Responsibilities:Manage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations.Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...

Job Summary:The Tax Analyst is responsible for monitoring, analyzing, and preparing schedules and tax reports in accordance with BIR rules and regulations.Job Requirements:BS Accountancy graduateWith at least 1 year's experience in taxationJob Types: Full-time, PermanentWork Location: In person

Job DescriptionThe Quality Test Analyst I is primarily responsible for the planning, design and execution of manual and automated test scripts. He/she will have to work closely with senior managers, product analysts, developers and with other fellow Quality Test Analysts in the team. He/she is responsible in performing end-to-end Quality Control and Quality...

Credit AnalystLocation: Onsite – Quezon CitySchedule: ShiftingAbout the RoleWe are seeking an experienced and detail-oriented Credit Analyst to join our team. In this role, you will assess credit data and financial statements to help determine the risk involved in lending and ensure informed business decisions.QualificationsBachelor's degree in any related...