Scheduling Analyst I
10 hours ago
About the role
Join Teleperformance, a global leader in business services, as a WFM Scheduling Analyst I at our EDSA location in Mandaluyong City, Metro Manila. In this full-time position, you will play a crucial role in ensuring seamless customer service operations through effective workforce management and scheduling.
What you'll be doing
- Analyse call volume data and create optimised schedules to meet service level targets
- Monitor and adjust staffing levels throughout the day to address changing business needs
- Collaborate with team leaders and supervisors to ensure appropriate staffing coverage
- Identify and implement process improvements to enhance workforce efficiency
- Provide regular reporting on key performance metrics and trends
- Assist with special projects and other tasks as needed
What we're looking for
- 1-2 years of experience in a call centre or customer service environment
- Strong analytical and problem-solving skills with an eye for detail
- Proficiency in Microsoft Office suite, particularly Excel
- Knowledge of workforce management principles and call centre operations
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
What we offer
At Teleperformance, we are committed to providing our employees with a supportive and rewarding work environment. In addition to competitive compensation, we offer a range of benefits, including comprehensive health insurance, career development opportunities, and a positive, team-oriented culture.
About us
Teleperformance is a global leader in business services, specialising in customer experience management, technical support, and back-office services. With a presence in over 80 countries, we are dedicated to delivering exceptional service to our clients and their customers. Join our team and be a part of our continued success.
Apply now for this exciting opportunity to grow your career with Teleperformance.
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