Client Onboarding

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,500,000 - ₱2,500,000 per year
Description

Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective training and risk management.

As a Client Service Manager within the Payments team, you will oversee the daily operations of a multi-discipline team, ensuring high-quality client service and addressing escalations from both internal partners and external clients. You will partner globally to meet financial goals and overall business objectives while implementing strategic initiatives for our Payments clients.

Job Responsibilities:

  • Oversee daily operations of a multi-discipline team.
  • Ensure high-quality client service and address escalations.
  • Engage in cross-organizational reporting and executive communications.
  • Implement strategic initiatives for Payments clients.
  • Safeguard team performance and training.
  • Ensure client satisfaction standards are met and shape execution of client service strategies.
  • Evaluate staffing plans to achieve site and product SLA goals.
  • Lead and manage multiple projects with senior managers globally.
  • Maintain and report on production statistics.
  • Ensure adherence to risk procedures and minimize risk and take ownership of client issues.

Required qualifications, capabilities, and skills:

  • Develop plans for staffing and readiness to achieve client standards.
  • Coordinate with peers to maximize efficiency.
  • Make strategic and timely decisions with minimal supervision.
  • Approve hiring and staffing recommendations.
  • Ensure adherence to budgetary guidelines and capacity planning.
  • Demonstrate superior management abilities and client service techniques.
  • Proven track record in service planning with strong problem-solving skills.
  • Strong English communication skills.
  • Handle time-sensitive transactions effectively.

Preferred qualifications, capabilities, and skills:

  • 8+ years of relevant experience, including 5 years in a client-facing role and management experience.
  • Bachelor's degree or equivalent experience/training.
  • Banking or Treasury Services experience is a plus.
  • Proficient operations management skills.
  • Strong adaptability to multi-site environments and change.
  • Proven track record in service planning and decision-making.

  • Client Onboarding Lead

    6 days ago

    Manila, National Capital Region, Philippines PEARL Full time ₱1,200,000 - ₱2,400,000 per year

    Description:Work Arrangement: Fully remoteJob Type: Full-timeWork Schedule: 40 hours per week, with core hours between 9 AM – 6 PM ESTLocations: Remote, open to candidates in PHAbout Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in...

  • Client Onboarding Specialist

    1 week ago

    Manila, National Capital Region, Philippines CluneTech Full time ₱1,500,000 - ₱3,000,000 per year

    TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment's provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software...

  • Client Onboarding Specialist

    1 week ago

    Manila, National Capital Region, Philippines CluneTech Full time $40,000 - $80,000 per year

    TransferMate - a subsidiary of CluneTech - was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment's provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software...

  • Client Onboarding Specialist

    2 days ago

    Manila, National Capital Region, Philippines CluneTech Full time ₱1,000,000 - ₱2,000,000 per year

    TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment's provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software...

  • Client Onboarding Specialist

    6 days ago

    Manila, National Capital Region, Philippines CluneTech Full time ₱1,000,000 - ₱2,500,000 per year

    TransferMate - a subsidiary of CluneTech - was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment's provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software...

  • Client Onboarding Project Manager

    2 days ago

    Manila, National Capital Region, Philippines Emapta Full time ₱60,000 - ₱120,000 per year

    Orchestrate Seamless Client Onboarding for Global Workforce SolutionsPrecision is your canvas, and coordination is your craft. In global outsourcing, excellence depends on those who can turn operational complexity into seamless delivery. Here, you'll orchestrate transitions that connect clients, people, and processes across borders-setting the rhythm for...

  • Client Onboarding Associate

    1 week ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time ₱900,000 - ₱1,200,000 per year

    If you're ready to make a meaningful impact and grow your career in a dynamic, collaborative environment, we invite you to join our team and help shape the future of Treasury Services.As a Client Onboarding Associate within the Treasury Services Team, you are responsible for implementing all new Treasury Services cash management business within agreed...

  • Client Onboarding

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱600,000 - ₱1,500,000 per year

    JOB DESCRIPTIONJoin our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through...

  • Associate Specialist, Client Onboarding

    1 week ago

    Manila, National Capital Region, Philippines Northern Trust Full time ₱1,500,000 - ₱2,500,000 per year

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Onboarding Specialist

    1 week ago

    Manila, National Capital Region, Philippines HYPR Service Full time ₱57,600 - ₱62,400 per year

    About the job Onboarding Specialist / GHL Virtual Assistant Project: Closekit About InnoStakInnoStak builds intelligent systems and automation for high-performing SaaS products and service-based businesses. Our team focuses on optimizing client operations, onboarding flows, and scalable infrastructure with a strong emphasis on GoHighLevel (GHL), Zapier, and...