Client Onboarding Project Manager

Orchestrate Seamless Client Onboarding for Global Workforce Solutions

Precision is your canvas, and coordination is your craft. In global outsourcing, excellence depends on those who can turn operational complexity into seamless delivery. Here, you'll orchestrate transitions that connect clients, people, and processes across borders-setting the rhythm for teams to perform at their best and projects to launch without a single note offbeat.

Job Description

Be part of our team as a Client Onboarding Project Manager and lead seamless transitions from sales to operations within a global outsourcing environment. Manage cross-functional projects, align teams, and ensure timely onboarding delivery that enhances client satisfaction, drives operational efficiency, and supports long-term business growth across international markets.

Job Overview

Employment Type: Full-Time

Shift: Semi-Flexible Night/Day Schedule, Weekends Off

Work Setup: Hybrid, NCR (3-5 days per week, depending on business needs)

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Metro Manila (Easy access to MRT stations, restaurants, and banks)
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Business, Communications, or a related field.
• 3-5 years of project management experience, ideally within a BPO or service delivery environment.
• Proven track record managing cross-functional projects and client relationships.
• Proficiency in Microsoft Office and CRM tools (Microsoft CRM preferred).
• Strong communication, critical thinking, and problem-solving skills.
• Familiarity with Agile methodologies is an advantage.

Your Daily Tasks

• Lead the implementation and onboarding process, ensuring a seamless transition from sales to operations.
• Collaborate with Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Experience, and Customer Engagement to facilitate smooth transitions.
• Coordinate and prioritize project tasks, manage timelines, and maintain project plans.
• Regularly communicate project status to clients, project sponsors, and senior management.
• Ensure compliance with contractual obligations and regulatory requirements during project implementation.
• Monitor, track, and update project activities and statuses with accountability and ownership.
• Identify risks in the implementation phase and collaborate with teams to develop mitigation strategies.
• Design, develop, and maintain a scalable customer onboarding program for consistency across locations.
• Assist customers in preparing for their offshore team's onboarding program, including training and immersion activities.
• Co-own the first 15 to 30 days of customer engagement with Customer Experience Managers to ensure team success.
• Support Customer Experience, Customer Engagement, and other departments on critical projects, including site transfers and business growth initiatives.

Why We Stand Out Among the Rest

Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia, 'The Philippines' Best Employers for 2023, and Top 20 Dream Companies of Filipinos in 2024. Our culture of care and empathy ensures you'll feel like part of the family from day one. We're dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world. With 20 strategically located offices and over 1,000 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options. Join us for a virtual recruitment process and let's make magic together

"Working in Emapta not only provides you the certainty of working with a well-established organisation which nurtures the careers of (over 10,000) team members - it also places you in direct relationships with some of the world's leading and most innovative companies."

• Tim Vorbach, CEO

Apply now and be part of the #EmaptaEra