Account & Marketplace Assistant (Hybrid)
1 week ago
Accounts & Marketplace Assistant
Job Description:
Product Listing & Content Management:
· Upload and maintain product listings across multiple platforms (Amazon, Shopify, JB Hi-Fi Marketplace, eBay, etc.).
· Conduct keyword research and apply SEO best practices to optimise product visibility and conversion.
· Upload and manage product imagery, ensuring all assets meet platform-specific standards.
· Maintain product accuracy and consistency across all channels.
Amazon Vendor Central:
· Set up and manage A+ Content, Brand Stores, and Brand Story sections.
· Support the planning and execution of Amazon Advertising campaigns (Sponsored Products, Sponsored Brands).
· Monitor catalogue health, resolve suppressed listings and compliance issues.
· Assist with weekly reporting on traffic, conversion, and sales performance.
Marketplace Operations & Support:
· Maintain product catalogues and update pricing, inventory, and promotional content.
· Customer Service Assistance (reply to customers, returns).
· Support new product onboarding and channel integrations.
· Monitor orders, stock levels, and flag fulfilment concerns where needed.
· Coordinate promotional campaigns, sales events, and time-sensitive product pushes.
Reporting & Forecasting:
· Export, consolidate, and analyse data across all platforms (sales, advertising, inventory).
· Prepare weekly dashboards and support sales forecasting and promotional planning.
· Identify trends and insights to support decision-making and optimise performance.
Qualifications:
· Bachelor's degree in Business Administration, Marketing, or any related field.
· Previous experience in marketplace or digital merchandising role.
· High proficiency in Excel (vlookups, pivot tables, etc.) and general data handling.
· Strong understanding of Amazon Vendor Central is a plus.
· Basic knowledge of SEO for e-commerce product content.
· Strong work ethic with proven ability to produce high quality work.
· Strong attention to detail, analytical mindset and proven problem-solving ability.
· Ability to manage time effectively.
· Excellent communication and collaboration skills at all levels of the business.
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