Chat Support

2 days ago

Las Piñas, National Capital Region, Philippines TASK AGENCIES INC Full time ₱200,000 - ₱250,000 per year

About the role

Join the dynamic team at TASK AGENCIES INC' as a Chat Support - Customer Service Representative. In this full-time role based in Las Pinas City Metro Manila, you will be responsible for providing exceptional customer service and support through various digital channels. Your focus will be on building strong relationships with customers and resolving their queries and concerns in a timely and efficient manner.

What you'll be doing

  • Respond to customer inquiries and issues via chat, email, and other digital channels in a courteous and professional manner
  • Provide product and service information to customers and assist them in navigating our offerings
  • Troubleshoot and resolve customer problems, escalating complex cases to the appropriate teams when necessary
  • Maintain accurate records of customer interactions and follow up on open cases
  • Contribute to the continuous improvement of our customer service processes and procedures
  • Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for

  • Strong communication and interpersonal skills with the ability to engage with customers of diverse backgrounds
  • Excellent problem-solving and critical thinking skills to quickly and effectively address customer concerns
  • Proven track record of providing exceptional customer service in a fast-paced, dynamic environment
  • Proficiency in using customer relationship management (CRM) and other relevant software
  • Ability to work in a team-oriented and collaborative environment
  • Passion for delivering a positive customer experience and a commitment to continuous improvement

What we offer

  • Competitive salary and attractive benefits package
  • Opportunities for career growth and professional development
  • Supportive and inclusive work culture that values teamwork and work-life balance
  • Access to employee wellness and mental health resources
  • Discounts on company products and services

About us

TASK AGENCIES INC' is a leading provider of customer service and support solutions. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional experiences for our clients and their customers. Join our team and be a part of our continued growth and success.

Apply now to start your journey with TASK AGENCIES INC'

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