Senior Analyst, Business Operations

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Grab Driver Acquisition and Onboarding Department recruits and onboards driver and rider-partners, ensuring a smooth application process and successful setup. They grow Grab and MoveIt's rider base through diverse strategies and collaborate across teams to shape drivers' early lifecycle journey.

Get to Know the Role

We are seeking a dynamic and results-driven Operations Specialist with a keen focus on data, analytics and process improvement. In this role, you will be part of the team responsible for attracting, recruiting, and onboarding new drivers in the Grab/MoveIt platform. This position requires someone who is excellent at designing and executing projects, keen on finding the right processes, tools and technologies to make the work measurable and efficient to further improve the acquisition and onboarding experience.

You will report to our Marikina office 5 days per week, with frequent visits to Spot Activation sites in Greater Metro Manila.

The Critical Tasks You Will Perform

• Project Management and Documentation
  • Support in assessing the feasibility and requirements of projects
  • Jointly develop project plans related to design, execution and control stages of the project
  • Executes in/external projects (including adhoc activities) through a structured and collaborative approach, according to agreed requirements while ensuring flexibility to adapt to in/external factors.
  • Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
  • Maintain thorough documentation of processes, procedures, and changes. Ensure all documentation is up-to-date and accessible.
  • Develop training materials and conduct workshops to educate employees on new processes and best practices. Provide ongoing support and guidance as needed.
• Cross-functional and cross-vertical collaboration
  • Work closely with department heads, team members, and stakeholders to gather requirements, understand challenges, and gain support for process improvements.
  • Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).
  • Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.
  • Understand the needs of the business and the design of the software applications being utilized within the company.
• Automation of Manual Processes
  • Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team
  • Design, develop, test, and deploy software engineering solutions
  • Determine and Utilize the right software application to optimize manual work
  • Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.
  • Assist with the creation of automation prototypes.
• Data Analytics
  • Utilize data analysis techniques to identify trends, root causes of issues, and measure the impact of process changes.
  • Create dashboards to be able to measure acquisition funnel and onboarding Initiatives
  • Analyze data to come up with data-driven solutions and improvements in ops processes
  • Support in performing analyses to enable data driven decision making
• Process Improvement
  • Evaluate existing processes, identify areas for improvement, and analyze performance metrics to understand current inefficiencies and opportunities.
  • Apply data insights to develop and propose strategies to enhance processes, increase productivity, and improve quality of acquisition efforts and onboarding processes. Implement process changes and track their effectiveness.
  • Lead and manage process improvement projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
  • Integrate measurement mechanisms to processes for easier data management and monitoring
  • Foster a culture of continuous improvement by staying informed about industry trends, best practices, and new technologies. Promote innovative thinking and problem-solving.

What Essential Skills You Will Need

• Bachelor's degree in manufacturing, industrial, electrical, mechanical engineering, or a related field.
• At least 2 years of experience in automation, data analytics, supply chain, project management, or process improvement.
• Proficiency in Power BI, SQL, Python, and a grasp of programming and software development.
• Ability to work with a meet and/on independently, meet recruitment targets, and stay updated on latest technologies.
• Commitment to enhancing technical expertise and knowledge of transport, cars, and the automotive and transport industry.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.