Customer Care Representative
1 day ago
We are seeking an enthusiastic and customer-focused Customer Care Representative to join our dynamic team at TalentSync Training and Development in Davao City, Davao del Sur. This full-time position offers an excellent opportunity for individuals looking to start a rewarding career in customer service.
What you'll be doing
- Provide exceptional customer service by handling inbound calls and addressing customer inquiries, concerns and complaints in a professional and empathetic manner
- Accurately document customer interactions and update customer records in our database
- Escalate complex issues to the appropriate team or supervisor when necessary
- Identify opportunities to improve customer experience and suggest process enhancements
- Participate in training sessions to continuously develop your customer service skills
- Maintain a positive, helpful and solutions-oriented attitude at all times
What we're looking for
- Strong communication and interpersonal skills, with the ability to listen attentively and speak clearly
- Excellent problem-solving and decision-making abilities
- A patient, empathetic and customer-centric approach
- A team player who is adaptable and eager to learn
- No prior experience is required—we provide comprehensive training to get you up to speed
If you are excited about this opportunity and are ready to embark on a rewarding career in customer service, we encourage you to apply now.
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