Client Success Operations Manager

3 hours ago

Davao City, Davao, Philippines OpsArmy Full time ₱1,000,000 - ₱1,500,000 per year
Job Description Client Success Operations Manager

Position Type: Full-Time
Location: Remote
Apply here:

About the Role

We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. Its a mid-level rolemore responsibility than a coordinator or team lead, but still below senior ops management.

Key Responsibilities Client Relationship Coordination
  • Act as a reliable point of contact for day-to-day client needs.
  • Conduct regular syncs to gather updates, clarify priorities, and set expectations.
  • Build trust through consistent communication and timely follow-ups.
  • Surface concerns early and provide clear, actionable recommendations.
Team Guidance & Coaching
  • Support talent with clarity on tasks, responsibilities, and expectations.
  • Provide coaching and guidance to improve performance and communication.
  • Track attendance, workload, and overall delivery quality.
  • Help new hires or transitioning staff get aligned quickly.
Workflow & Operations Oversight
  • Ensure all deliverables, tasks, and timelines remain on track.
  • Maintain and update SOPs as workflows evolve.
  • Identify operational risks or bottlenecks and escalate appropriately.
  • Collaborate with internal support teams to close gaps in service delivery.
Issue Resolution & Mediation
  • Anticipate potential misunderstandings and address them early.
  • De-escalate issues using balanced communication and objective reasoning.
  • Protect both client satisfaction and talent stability through fair handling.
Who You Are
  • Strong communicator with excellent spoken and written English.
  • Experienced in BPO operations, client-facing roles, or team leadership.
  • Highly organized and capable of managing multiple workflows at once.
  • Empathetic, approachable, and skilled in building trust with both clients and talent.
  • Calm under pressure with a solutions-first mindset.
Qualifications
  • 25 years of experience in BPO operations, account management, or team lead/SME roles.
  • Proven ability in supervising talent or handling client requests.
  • Strong task management, organization, and documentation skills.
  • Ability to maintain structured workflows and follow-through.
Apply Now 

  • Client Success Manager

    5 hours ago

    Davao City, Davao, Philippines Vector Link Infotech Solutions Full time ₱480,000 - ₱720,000 per year

    Vector Link Infotech Solutions is looking for a Client Success ManagerCome join our teamVector Link Infotech Solutions provides tech-enabled Property Management services to deliver simple and satisfying experiences for residents and investors.Vector Link Infotech Solutions offers a Comprehensive Total Rewards Package of Benefits containing:Competitive Salary...

  • Client Success Assistant

    2 weeks ago

    Davao City, Davao, Philippines Pearl Full time $40,000 - $60,000 per year

    Work Arrangement: Fully remote, overlapping Pacific Time (PST) working hours.Job Type: Full-time, Independent Contractor.Salary Range: TBAWork Schedule: 40 hours per week, with core hours between 9 AM – 5 PM PST.Locations: Remote, open to candidates worldwide with availability during Pacific Time hours.About Pearl Talent:Pearl works with the top 1% of...

  • Client Success Assistant

    2 weeks ago

    Davao City, Davao, Philippines Pearl Full time ₱40,000 - ₱60,000 per year

    Work Arrangement: Fully remote, overlapping Pacific Time (PST) working hours.Job Type: Full-time, Independent Contractor.Salary Range: TBAWork Schedule: 40 hours per week, with core hours between 9 AM – 5 PM PST.Locations: Remote, open to candidates worldwide with availability during Pacific Time hours.About Pearl Talent:Pearl works with the top 1% of...

  • Client Relationship Manager

    1 week ago

    Davao City, Davao, Philippines VA PLATINUM PTY LTD INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Do you love building meaningful connections and keeping clients happy?Are you a pro at juggling client needs and finding win-win solutions?Ready to team up with Sales and Business Operations to keep our clients thrilled?Let's talk about how you can make a real impact hereAbout the CompanyVA Platinum is a leading provider of premium virtual assistant (VA)...

  • Client Relationship Manager

    5 hours ago

    Davao City, Davao, Philippines VA PLATINUM PTY LTD INC. Full time ₱600,000 - ₱800,000 per year

    Do you love building meaningful connections and keeping clients happy?Are you a pro at juggling client needs and finding win-win solutions?Ready to team up with Sales and Business Operations to keep our clients thrilled?Let's talk about how you can make a real impact hereAbout the CompanyVA Platinum is a leading provider of premium virtual assistant (VA)...

  • Operations Manager

    4 hours ago

    Davao City, Davao, Philippines Activation Machine Full time ₱1,500,000 - ₱2,500,000 per year

    Job Title: OPERATIONS MANAGERJob Specifications:Education: Bachelor's degree in Business Administration, Retail Management, or a related fieldAbout the roleActivation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North...

  • Senior Customer Success Manager

    5 hours ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time ₱900,000 - ₱1,200,000 per year

    Report discriminatory job ad to TAFEPRoles & ResponsibilitiesWhy NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for...

  • Operation Manager

    5 hours ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱720,000 per year

    Urgently HiringWe are in need ofOperations Managerfor work on site in Davao CityQualifications56 years of experience in operations or client management rolesProven track record in high-pressure environments, red-account recoveries, or rapid turnaround projectsStrong communication and leadership presence in cross-functional crisis settingsExcellent verbal and...

  • Operations Manager

    5 hours ago

    Davao City, Davao, Philippines Full Potential Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Associate Operations Manager

    3 hours ago

    Davao City, Davao, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

    Connextis a dedicated team of business process outsourcing experts and innovators with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are looking for anAssociate Operations Managerto join our growing team in DavaoWhat's in it for you?Competitive...