Customer Services Representative

2 days ago

Mandaue City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱300,000 - ₱600,000 per year

About the role

We are looking for a friendly and customer-focused Customer Services Representative to join our rapidly growing virtual call centre team at YWA HUMAN RESOURCE CORPORATION'. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support. This position offers a competitive salary and an attractive signing bonus of 15,000 PHP, as well as the opportunity to work from the comfort of your own home in Bohol Central Visayas.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  • Resolving customer issues and complaints efficiently and with a positive attitude
  • Maintaining detailed records of customer interactions and following up as needed
  • Identifying opportunities to improve customer experience and making recommendations to the management team
  • Adhering to company policies, procedures, and quality standards
  • Participating in team meetings and training sessions to continuously develop your skills

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Strong communication and interpersonal skills, with the ability to listen and empathise with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in English, both written and verbal
  • Familiarity with customer relationship management (CRM) software
  • A positive, friendly, and professional demeanour
  • Ability to work in a fast-paced, virtual environment and multitask effectively

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to creating a supportive and fulfilling work environment for our employees. In addition to the competitive salary and 15,000 PHP signing bonus, we offer a range of benefits, including:

  • Opportunities for career development and advancement
  • Flexible work arrangements, including the option to work from home
  • Comprehensive health insurance coverage
  • Generous paid time off and holiday leave
  • Discounts on various products and services
  • A collaborative and inclusive company culture

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, helping businesses deliver exceptional experiences to their customers. With a strong focus on innovation and a commitment to excellence, we have established a reputation for consistently exceeding our clients' expectations. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity

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