Program and Project Management Specialist
5 days ago
Overall Purpose:
The Implementation Project Manager will be responsible for
coordinating, monitoring and tracking projects through all stages of the
project management process; from initiation to, planning, execution, control
and closure.
Responsibilities:
- Effectively co-lead and
co-manage Manila-based Implementation PM across Credit Services by using a defined
project management system and process improvement techniques - Execute the charter and scope
of responsibilities of the Implementation Project Manager and regularly
communicate charter, scope, process, and deliverables to the organization - Effectively lead or participate
in the recruitment, hiring, and onboarding of Global Projects team members - Conduct regular 1:1s with
Manila-based Implementation PM to discuss challenges, successes, opportunities,
and progress to deliverables, and ensure consistent feedback loops are present
and utilized to encourage superior performance; then coordinate with Global
Projects Lead - Conducts regular team meetings
to update team members on best practices and continuing expectations - Requires understanding of the
strategic direction set by senior management when establishing near-term goals - Requires analysis and solving
of complex problems and typically creates new solutions, leveraging and, where
needed, adapting existing methods and procedures - Complete and perform all duties
of an Implementation PM - Enhance client relations by
working closely with credit managers to ensure that two-way communications
between the organization and project related teams occur within an appropriate
cadence - Requires minimal guidance when determining
methods and procedures on new assignments and some latitude in decision-making
Skills and Qualifications:
- Bachelor's degree or applicable
work experience - 4-5 years experience in Credit
Services, continuous improvement, and/or team management, or combination of
applicable experience in project management; managing large-scale,
multi-department/cross-functional projects - Excellent technical/business
writing skills - Expertise in Microsoft Office
(Excel, Word, PowerPoint and Visio), Microsoft Project is highly desired - SharePoint experience a must
- PMP/Agile Certification,
strongly preferred; LEAN Certification is an advantage - Experience in using data
analytics systems and applications is a plus (i.e. PowerBI) - SAP/Oracle ERP experience a
plus, experience a plus - Client Relationship Management
- Strong and dynamic team
leadership; building and leading effective project teams - Exceptional organization,
collaboration and time management skills - Excellent in strategic planning
and establishing business, client and team goals and ensuring successful goal
achievement - Demonstrated critical thinking
and problem-solving skills, focus on eliminating the root cause of issues - Excellent verbal/written
interpersonal communication skills including tailoring messages strategically
to technical and non-technical staff, management, leadership and executive
audiences - Ability to make solid judgment
calls - Ability to identify both
successful and unsuccessful project elements and establish best practices for
project execution
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