Customer Service Representative

4 weeks ago

Quezon City Metro Manila, Philippines Orro Home Full time

The Customer Service Representative (CSR) for E-Commerce is responsible for handling customer inquiries, resolving issues, and providing excellent support across multiple online channels. This role ensures a smooth shopping experience by assisting customers with orders, payments, shipping, returns, and product-related concerns. Key Responsibilities Respond to customer inquiries via chat, email, social media, and phone in a timely and professional manner Assist customers with order placement, tracking, cancellations, and modifications Handle complaints, returns, refunds, and exchanges according to company policies Provide accurate product information, pricing, promotions, and availability Coordinate with logistics, warehouse, and sales teams to resolve order issues Document customer interactions and update records in the CRM system Follow up with customers to ensure issues are fully resolved Maintain a high level of customer satisfaction and brand professionalism Identify recurring issues and suggest process improvements Qualifications & Skills High school graduate or college level (Bachelor’s degree is an advantage) Previous experience in customer service or e-commerce support is preferred Strong communication skills (written and verbal) Proficient in using computers, CRM tools, and e-commerce platforms Ability to handle multiple inquiries simultaneously Problem-solving skills with a customer-first mindset Patience, empathy, and professionalism Customize this for Shopee, Lazada, or Tiktok Simplify it for entry-level hiring Create a short version for job postings or Facebook hiring ads

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    Barangka, Metro Manila, Philippines Private Advertiser Full time

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