
Medical Office Assistant
1 week ago
Responsibilities
- Manage and organize company email inboxes, ensuring timely responses and follow-ups.
- Handle intake calls from patients, families, and referral sources with professionalism and empathy.
- Assist with insurance verification, prior authorizations, and documentation support.
- Coordinate and process referrals from hospitals, clinics, and case managers.
- Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
- Use
RingCentral
for call management and communication. - Maintain accurate records and documentation within our
CRM
system and
Alora
(EMR software). - Support the home health team with scheduling, data entry, and administrative tasks as needed.
- Uphold confidentiality and compliance with HIPAA regulations.
Qualifications
- Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role (
home health experience is a must
). - Familiarity with
insurance processes, referrals, and prior authorizations
in healthcare. - Proficiency with
RingCentral
, CRM platforms, and
Alora
(or similar EMR software). - Strong organizational skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently in a remote setting
-
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