Medical Office Assistant

2 weeks ago

Pasig, National Capital Region, Philippines Outsource Accelerator Full time ₱250,000 - ₱350,000 per year

Responsibilities

  • Manage and organize company email inboxes, ensuring timely responses and follow-ups.
  • Handle intake calls from patients, families, and referral sources with professionalism and empathy.
  • Assist with insurance verification, prior authorizations, and documentation support.
  • Coordinate and process referrals from hospitals, clinics, and case managers.
  • Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
  • Use 
    RingCentral
     for call management and communication.
  • Maintain accurate records and documentation within our 
    CRM
     system and 
    Alora
     (EMR software).
  • Support the home health team with scheduling, data entry, and administrative tasks as needed.
  • Uphold confidentiality and compliance with HIPAA regulations.

Qualifications

  • Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role (
    home health experience is a must
    ).
  • Familiarity with 
    insurance processes, referrals, and prior authorizations
     in healthcare.
  • Proficiency with 
    RingCentral
    , CRM platforms, and 
    Alora
     (or similar EMR software).
  • Strong organizational skills with excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work independently in a remote setting

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