Spanish CSR

JOB DESCRIPTION OVERVIEW:

The Spanish CSR is primarily responsible for answering patient inquiries with exceptional customer service while maintaining positive patient relations.

• Billing inquiries: Patients may call to inquire about their bills, ask for clarification on charges, or request an itemized bill.
• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.
• Claim denials or rejections: Patients may call to inquire about a claim that was denied or rejected by their insurance company and seek assistance in resolving the issue.
• Prior authorization: Patients may call to inquire about prior authorization requirements for a specific treatment or procedure.
• Medical records requests: Patients may call to request copies of their medical records.
• Follow-up appointments: Patients may call to schedule follow-up appointments.
• Insurance inquiries: Patients may call to ask questions about their insurance coverage or to confirm that the physician is in their network.
• Appointment scheduling or rescheduling: Patients may call to schedule or reschedule an appointment with the physician.

QUALIFICATIONS / EXPERIENCE:

• Spanish speaking skills (training\certification)
• Preferably has CSR experience in a BPO setup
• B1 and B2 level Spanish skills with no CSR experience are welcome to apply
• Knowledge of latest technologies pertinent to the Healthcare discipline, well versed in claims billing and insurance plans/policies.
• Communication Proficiency i.e., talking to others to convey information effectively.
• Customer/Client Focus. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to multitask & Organizational skills a must.
• Exemplary customer service skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Problem Solving/Analysis.
• Time Management.
• Teamwork Orientation.
• High school degree or higher
• Work in rotating shift - US Standard Time
• Willing to work in Pasig

Job Types: Full-time, Permanent

Pay: Php40, Php60,000.00 per month

Benefits:

• Paid training

Application Question(s):

• Have you been training for Spanish speaking/listening skills for at least a year?

Experience:

• BPO: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person