Business Intelligence Analyst

Select VoiceCom is currently looking for a Junior Business Analyst to start ASAP Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of.

We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it Check out our Facebook page:

What we offer:Starting salary package of Php45,000Plus enjoy the following benefits:Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months

Life insurance program

Free weekly in-house massage

Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVCCareer development

Service incentive leave program

Annual salary increase based on performance

Fun and family-like working environment

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen plus entertainment area

Excellent office location in Cebu IT Park*Terms and conditions apply. We are looking for a Junior Business Analyst to add additional depth to our growing Analyst team in a variety of areas - from Visualization and Storytelling to SQL, Data Modeling, and Data Warehousing. This role will work in close partnership with leadership, product management, operations, finance, and other technical teams to find opportunities to improve and expand our business.

Key Responsibilities:Reporting: Prepare clear reports and presentations to communicate findings to senior team members. Data Visualization: Design and develop key metrics, reports, and dashboards to drive insights and business decisions to improve performance and reduce costs. Analyze: Conduct daily analysis and proactively identify key business insights to assist departmental decision making.

Analyze Business Challenges: Identify and resolve issues, design new processes and improve existing ones. Communication: Partner with leadership and collaborate with software engineers to implement data architecture and design, to support complex analysis. Document Development: Create and maintain process flows, best practices, and task execution documents.

Day-to-Day Tasks:Daily Marketing KPI review

Custom Audience list pulls for MarketingAPM settings - create new configurations per defined

Maintain Affiliate Mapping table

Owning the Anura weekly pull and communicate good/poor sources appropriately

Daily Sales KPI review + TYP KPI review

Check CEE, Thumbtack by 9 AM MST, report issue, communicate to EDS to troubleshoot

Creating JIRA tickets related to buyer quality data. This includes tickets for new buyers and tickets for existing buyers with data ingestion issues.Maintaining existing Quality dashboards and creating new dashboards for new buyers (insurance, mortgage, and home services)Working with AMs to forecast future volume/performance based upon historical data

Qualifications:Experience: 1-2 years in a junior analyst role. Education: Bachelor's degree in business management or related degree. Technical Skills: Advanced proficiency in Excel (complex formulas, financial modeling, data analysis).

Basic SQL code writing skills and working experience with Power BI or similar visualization tools. Critical Thinking: Ability to think analytically and make data-driven decisions. Communication: Strong interpersonal, written and verbal communication skills to facilitate effective work relationships

Adaptability: Ability to work effectively in a fast-paced environment with shifting priorities and deadlines.Work Schedule: Night Shift