Administrative & Patient Support

3 days ago

Work from Home, Philippines Norcal Brain Center Full time

We are seeking a highly organized, detail-oriented Virtual Assistant to support our medical practice. This role involves managing daily administrative operations, communicating with patients, coordinating schedules, and assisting with workflow processes. This is a long-term position suited for someone reliable, proactive, and comfortable working in a healthcare setting.

Key Responsibilities:

  • Manage and organize multiple email inboxes.
  • Respond to patient inquiries professionally and promptly.
  • Escalate messages to appropriate staff when needed.
  • Answer and return phone calls; assist patients with questions and scheduling.
  • Schedule, confirm, and update patient appointments.
  • Perform pre-charting and prepare required documents prior to visits.
  • Create, update, and maintain SOPs and internal process documents.
  • Prepare, organize, and maintain digital files.
  • Assist with data entry, form completion, and general administrative tasks.
  • Support workflow coordination and other duties as assigned.
  • Process medical authorizations for medications and procedures; follow up with insurance providers and track statuses.

Qualifications:

  • Previous virtual assistant, administrative, or medical office experience preferred.
  • Strong written and verbal English communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to handle confidential information with professionalism.
  • Comfortable learning new software, EMR systems, and internal tools.
  • Reliable, self-motivated, and able to work independently.

Tools You May Use (Training Provided) :

  • EMR/EHR platforms
  • Google Workspace (Gmail, Drive, Docs, Sheets)
  • Project management or workflow applications
  • VoIP or call-handling software

Tech Requirements:

  • Computer – Minimum i5 processor (or equivalent) with at least 8GB RAM.
  • Internet Speed – Minimum 100 MBPS Download Speed, preferably with a backup connection to ensure uninterrupted work.

Work Hours:

  • Full-time (40 hours/week)
  • Monday to Friday, Pacific Time Zone
  • Work Schedule to be determined

Job Type: Full-time

Pay: From Php55,000.00 per month

Application Question(s):

  • As part of our application process, we request an introduction video. Could you please provide the link to it?

Work Location: Remote

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