E-Commerce & Sales Operations Specialist (Amazon & Marketplace Analytics)

Who We Are

We are a global industrial brand operating across China, the Philippines, the EU, and the USA. We specialize in engineering-driven products and serve customers across multiple international marketplaces. Our team includes experts in engineering, technical support, logistics, compliance, and marketing.

Joining us means working closely with leadership, gaining visibility into global operations, and contributing to real, measurable marketplace growth.

Why This Role Matters

Our marketplace channels (Amazon, ManoMano, eBay, and others) are major revenue drivers for the company. We are looking for an analytical, detail-oriented professional who can help us keep our accounts healthy, competitive, and optimized for continuous growth.

Your analysis and insights will guide key decisions that affect performance, visibility, and sales acceleration across multiple regions. This is a high-impact role with strong support from cross-functional teams.

About the Role

The E-Commerce & Sales Operations Specialist manages marketplace analytics, sales performance, and operational health across our online channels.

You will maintain dashboards, monitor marketplace signals, and help shape daily strategy to ensure strong sales outcomes.

Your work will help ensure that:

• Marketplace performance remains stable
• Buy Box competitiveness is maintained
• Pricing stays aligned with market behavior
• Risks are identified early
• Growth opportunities are maximized

Key Responsibilities

1. Marketplace Analysis & Performance

• Monitor daily sales, conversion rates, and revenue movement
• Track Buy Box status, delivery performance, and pricing behavior
• Analyze ACOS, keyword ranks, and listing diagnostics
• Spot anomalies early and propose solutions

2. Account Health & Risk Management

• Maintain excellent account health across all platforms
• Manage A-to-Z claims, ODR risks, and performance notifications
• Escalate and resolve risk cases immediately
• Implement a zero-tolerance approach for unresolved issues

3. Sales Strategy & Execution

• Track competitor pricing and adjust strategies
• Support promotions and marketplace campaigns
• Analyze product performance to identify growth opportunities

4. Reporting & Analytics

Create and maintain daily dashboards covering:

• Sales movement
• Buy Box status
• Pricing changes
• Account health indicators

Prepare weekly reports detailing:

• Trends
• Issues
• Risks
• Recommended action plans

5. Cross-Team Collaboration

• Work with customer support, marketing, logistics, and technical teams
• Coordinate with engineering/product teams to understand technical context
• Collaborate directly with the CEO and Creative Marketing Manager on marketplace strategy

Required Skills & Experience:

• 2+ years of experience in e-commerce operations, marketplace analytics, sales operations, or related data-driven roles.
• Strong analytical and reporting skills, with the ability to translate data into actionable insights.
• Familiarity with marketplace dashboards, analytics tools, or Seller Central equivalents (Amazon, Shopee, Lazada, eBay, Shopify, etc.).
• Understanding of pricing behavior, competitor analysis, and basic marketplace algorithms.
• Experience managing tasks that require high attention to detail, structured workflows, and accuracy.
• Effective communication skills for coordinating with marketplace support teams and internal stakeholders.

Nice-to-Have Experience

• Experience with industrial, engineering, or technical products.
• Exposure to global e-commerce markets (EU/US/UK).
• Familiarity with ACOS monitoring, PPC optimization, or keyword performance tracking.
• Experience using automation tools, AI tools (like ChatGPT), or spreadsheet-based process automations.
• Knowledge of Buy Box mechanics, delivery metrics, and order defect mitigation.
• Collaboration experience with marketing, logistics, or customer support teams.
• Proficiency in Excel/Sheets for data management and reporting.
• Ability to build simple dashboards or automate recurring reports.

Traits We Value

• A proactive problem-solver who can identify issues early and recommend practical next steps.
• Independent, accountable, and comfortable working with minimal supervision.
• Strong communicator with the ability to coordinate across teams and present findings clearly.
• Highly adaptable, quick to learn new tools, platforms, and processes.
• Organized, detail-oriented, and consistent in follow-through.

Why Join Us?

• Direct impact on the performance and growth of global marketplace channels.
• Work in a dynamic, high-growth environment with an international industrial brand.
• Collaborate closely with leadership and key decision-makers.
• Enjoy a supportive, performance-focused culture with minimal bureaucracy.
• Opportunities to grow into senior operations, marketplace management, or global strategy roles.