Director of Operations Excellence and Governance

2 days ago

Philippines Curran Daly & Associates Full time $90,000 - $120,000 per year
Job Description Job Description

Summary:

We are looking for strategic individuals to oversee HR Operations, People Experience, and Governance & Compliance. This role ensures all PX initiatives are aligned with the company's strategic goals while ensuring and maintaining strong governance and regulatory compliance across all HR practices. You will serve as a trusted advisor to the leadership tea, managing workplace investigations, and lead key governance programs.

Responsibilities:

  • Design and implement processes and systems to ensure smooth and efficient operations across the organization
  • Identify opportunities for automation, digitization, and process innovation in collaboration with PX and cross-functional teams
  • Develop,maintain, and ensure consistent application of HR policies, operating models, and governance frameworks globally
  • Monitor compliance with local and international labor laws, data protection regulations, and internal controls
  • Lead and oversee complex workplace investigations across multiple regions, ensuring consistency, confidentiality, and legal compliance
  • Drive continuous improvement in case handling protocols and root cause analysis
  • Support the development and implementation of a global PX framework aligned with business strategy and workforce priorities
  • Manage relationships with third-party HR service providers, ensuring adherence to service level agreements, contractual terms, and compliance standards
  • Serve as a liaison between PX leadership and board committees on governance-related projects
  • Lead change management efforts related to technostructural and organizational redesign initiatives

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, Finance, or any related field
  • At least 10 years of experience in HR Operations, Governance, or Compliance in a global or shared services environment
  • Knowledgeable of global labor laws, HR policies, and investigation procedures
  • Strong leadership experience managing both local and cross-cultural teams
  • Experienced in collaborating and managing with external vendors and delivering governance frameworks at scale
  • Proficiency in HR technologies (ex. Workday, ServiceNow, Oracle, etc.)
  • Familiarity with reporting tools and dashboards (ex. PowerBI, Tableau, etc.) for compliance and governance metrics

Good to have:

  • Experience with setting up ground-up transformation projects and/or operations
  • Background in highly regulated industries (ex. financial services, education, healthcare, etc.)
  • Certifications such as CCEP, SHRM-CP/SCP, CICA, HRIS, Lean Six Sigma, PMP, PRINCE2 are a plus

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