Director of AI Operations

4 days ago

Philippines Xtendops Full time $90,000 - $120,000 per year

Get AI-powered advice on this job and more exclusive features. Type: Full-Time, Hybrid (Relocation to Cebu or Iloilo required upon hire)Location: PhilippinesReports to: Vice President of AI OpsAbout XtendOpsXtendOps is transforming the future of outsourcing by combining world-class operations with cutting-edge AI solutions. We partner with leading global brands to deliver intelligent customer experiences powered by people and technology.

We're looking for a Director of AI Operations to lead high-impact programs and drive operational excellence across our AI-enabled service delivery teams. This role is for a strategic leader who thrives on building strong teams, strengthening client relationships, and improving performance across complex environments. Role OverviewAs Director of AI Operations, you will oversee multiple programs and lead a cross-functional team focused on performance, quality, and customer satisfaction.

You will play a key role in developing strategies, mentoring future leaders, and aligning operations with both client and business goals. Key ResponsibilitiesLead day-to-day operations across assigned accounts and ensure smooth execution

Define and refine policies, processes, and structures to support scalable growth

Coach and support Operations Managers and Team Leads to drive high performance and engagement

Partner with Recruitment and HR to ensure strategic talent selection and development

Monitor and improve KPIs, SLAs, and key success metrics across all programs

Serve as the primary liaison for client communications, relationship management, and program alignment

Identify areas for improvement and champion innovation across workflows

Core CompetenciesCustomer-First Mindset – Ensure quality and satisfaction are central to every initiative

Operational Expertise – Strong command of performance management and process efficiency

Leadership & Development – Mentor future leaders and build cohesive teams

Analytical Thinking – Leverage data to solve problems and guide decision-making

Clear Communication – Engage with clarity across internal and external stakeholders

Innovation & Agility – Proactively solve challenges with creative and scalable solutionsQualifications10 years of experience in BPO or contact center leadership

Proven success managing multiple accounts and large operational teams

Strong understanding of CRM tools, performance dashboards, and quality monitoring systems

Experience with full P&L responsibility and budget management

Demonstrated ability to lead independently and drive measurable outcomes

Familiarity with process improvement methodologies such as Six Sigma, COPC, or ISO (certification preferred)Willingness and ability to travel as needed

Preferred SkillsCertification in process improvement (Lean, Six Sigma, COPC, etc.)Experience in AI-enhanced CX or automation within operations

Join us and help shape the future of AI-driven outsourcing. Apply now or refer someone exceptional.Seniority levelDirectorEmployment type

Full-time

Job function

Engineering and Information TechnologyIndustriesOutsourcing/OffshoringReferrals increase your chances of interviewing at XtendOps by 2xGet notified about new Director of Artificial Intelligence jobs in Philippines.

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