Order to Cash Regional Process Owner

Job Title
Order to Cash Regional Process Owner (RPO)

Purpose of the role
This position is the Regional Process Owner of the Order to Cash (OTC) End to End process in the region, acting as entry point and linkage between Finance, Sales Account Management, Financial Service Center (FSC) and other Amadeus Business Units.

In This Role You'll
Strategy and direction:

• Owner of the End to End process, ensuring:
• Regular evolution according to best practices, internal/external needs and business priorities
• Coordination and decision making role with other Finance and non-Finance related process / strategic initiatives concerning Order to Cash
• Protection of its global & unique nature
• Act as the senior process domain expert, providing strategic direction and communicating as needed with the users community.
• Participate in the validation and approval process for FSC KPIs and SLAs together with the Finance Directors and FSC Head.
• Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of the FSCs, outsourcing of tasks, system evolution and identification of improvement / simplification opportunities.

Evolution & Performance

• Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives.
• Monitor adherence of operations both to Template & Support processes
• Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation.
• Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/sharepoints
• Monitor FSC performance (if applicable) through the review of monthly reports prepared by the FSC team
• Arbitrate over improvement opportunities identified by the FSCs or Quality Assurance team that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body. Once these improvement opportunities are validated, participate in the implementation to ensure alignment and quality.
• Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders.

Relationships & Governance

• Being the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers
• Be a point of contact for FSC representatives (Team Leads, FSC Heads or other process staff), providing dedicated support and advise upon request, to ensure the correct performance of the end-to-end processes and the quality of the services to the clients (external and internal).
• Be a point of contact between the Quality Assurance and the Application Owners and/or the Design Authorities
• Take active part in the RPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices.
• Maintain a close relation with AOs to remain updated with systems' evolution and ensure testing processes are carried out.
• Product model expert role in the region to gather requirements from the Business on new products/ models to be implemented, as well as its related translation and flexibility into billing terms.
• Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs.
• Member of the monthly FSC performance reporting meeting (if applicable)
• Member of the quarterly meeting between Quality Assurance & RPOs to go through Process and Operational improvement opportunities (if applicable)
• Participate in quarterly status meetings with ACO / Cluster Heads (if applicable)

About The Ideal Candidate

• University Degree in Business Administration, Accounting, Finance or Economics
• 7 years work experience in a revenue management related position in a multinational company
• Seniority to deal with Sales Management in the Region
• Strong knowledge of Order to Cash processes
• Strong communication, influencing and people coordination capabilities
• Very good level of English is required
• Strategic thinking
• SAP knowledge (SD/MM/FI)
• Demonstrated customer orientation / stakeholder management experience
• Willing to work on a hybrid set-up.

**Diversity & Inclusion****
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.