Customer Success Account Manager

2 days ago


Manila, National Capital Region, Philippines Trucker Path Inc. Full time $60,000 - $80,000 per year

 Job Summary: The Customer Success Manager will be responsible for ensuring customer satisfaction,  onboarding, and the successful implementation of FPP campaigns. The role should have a  strong background in exceptional communication skills, and a passion for delivering  outstanding customer experiences 

Requirements

Responsibilities: 

1. Build Strong Relationships:  
• Develop and nurture strong relationships with fuel partners, acting as the primary point of contact and trusted advisor. 2. Understand Partner Needs:  
• Gain a deep understanding of partner needs, challenges, and goals to provide  tailored solutions and support. 3. Onboarding and Training:  
• Lead the onboarding process for new fuel partners, providing guidance,  training, and resources to ensure a smooth transition and successful  partnership. 4. Monitor Performance:  
• Monitor partner performance when it comes to FPP, identifying areas for  improvement and implementing strategies to drive growth and success. 5. Provide Support:  
• Offer proactive and responsive support to partners, addressing inquiries,  resolving issues, and ensuring a positive experience throughout the partnership  lifecycle. 6. Collaborate Internally:  
• Collaborate cross-functionally with sales, marketing, product, and operations  teams to align strategies, communicate partner feedback, and drive product  enhancements. 7. Revenue Optimization:  
• Identify opportunities for revenue growth within the partnership, such as  upselling products/services, expanding partnerships, and driving adoption of  new offerings. 8. Retention and Renewals:  
• Develop strategies and initiatives to drive partner retention and renewals,  ensuring long-term partnerships and customer satisfaction 



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