Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines Offshore Launch Full time $1,200 - $1,500 per year

About Offshore Launch:

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

  • Impact the growth and success of small and medium-sized businesses.
  • Work in a people-first, remote environment that values growth and ongoing development.
  • Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
  • Contribute to a culture that values partnership, service, and excellence.

Quite simply: our mission is for you to earn more every single year. And we back you up to make that happen.

Your Mission: Be the Backbone Behind the Brand

As our Customer Service Representative, you'll be the voice and support system for our homeowners—managing communications, ensuring smooth project tracking, and helping us maintain our commitment to exceptional service from start to finish.

Responsibilities:
Your Responsibilities Will Include:
  • Answer inbound calls and respond to homeowner inquiries with professionalism and warmth
  • Manage project details and updates in Acculynx

    Handle data entry and keep our CRM accurate and up-to-date
  • Proactively reach out to homeowners before, during, and after projects to ensure satisfaction
  • Route customer communications to the right internal teams
  • Provide administrative and operational support as needed

You're a Great Fit If You:

  • Have 5+ years of customer service experience (preferably in trades, home services, or construction)
  • Are a clear and confident communicator with excellent written and verbal English (minimal accent)
  • Have a customer-first mindset and can engage comfortably with homeowners, insurance providers, and internal teams
  • Are tech-savvy, quick to learn new software, and comfortable with virtual communication tools
  • Are familiar with the roofing industry (a plus, but not required)

Schedule: 9AM - 5PM EST

Compensation & Benefits (to be provided by Offshore Launch):

  • $1200 - $1500/mo. depending on experience
  • $500 bonus at 90 days and up to $1,8000 in annual performance bonus
  • 13th month pay
  • 16 Days PTO
  • Comprehensive HMO policy, including dependents.
  • Annual continuing education budget to support professional development

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

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