Retail account CSR

6 hours ago

Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱172,400 - ₱272,312 per year

Job Description

Position: Customer Service Representative (Retail Account)

Work Location: Onsite – Cebu IT Park

Hiring Process: One-Day Hiring Process

Position Overview:

As a Customer Service Representative for a Retail Account, you will be responsible for assisting customers with inquiries related to retail products and services. This includes processing orders, providing product information, handling returns, and resolving complaints in a professional and timely manner. You will play a key role in ensuring a positive customer experience and maintaining the brand's reputation.

Key Responsibilities:

  • Handle customer queries through voice (calls), email, or chat platforms.
  • Assist customers with order placements, tracking, returns, and exchanges.
  • Provide accurate and detailed information about retail products and promotions.
  • Resolve billing issues, complaints, and service-related concerns.
  • Document all interactions accurately in the CRM or ticketing system.
  • Follow company policies, quality standards, and data privacy regulations.
  • Meet or exceed performance metrics such as call handling time, quality score, and customer satisfaction.
  • Work collaboratively with team leads and support teams for escalations or process improvements.

Qualifications:

  • Senior High School Graduate or College Graduate
  • Strong command of the English language (both written and spoken)
  • Open to fresh graduates and candidates with or without BPO experience
  • Willing to work onsite at Cebu IT Park and on shifting schedules, including nights and holidays
  • Strong interpersonal skills and customer-first mindset

Compensation & Benefits:

For Fresh Graduates:

  • ₱14,500 – ₱15,500 basic salary (based on interview performance)
  • ₱2,000 Non-Taxable Allowance (NTA)

With BPO Experience:

  • Up to ₱22,610 package (₱20,610 basic + ₱2,000 NTA)

Perks & Benefits:

  • Account-Specific Allowances (shared during job offer)
  • Clothing & Transportation Allowances
  • 20% Night Differential
  • HMO coverage starting Day 1

How to Apply:

Send your updated resume to:

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16, Php23,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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