Customer Service Associate

4 days ago

Isabela, Autonomous Region in Muslim Mindanao, Philippines Polyfoam-RGC International Full time ₱500,000 - ₱1,000,000 per year

Polyfoam RGC International Corporation (URATEX)

KM 334 Brgy Quezon, San Isidro, Isabela

DUTIES & RESPONSIBILITIES

  • Ensure complete and error free encoding process according to service standard.
  • Conduct contract review of customer orders.
  • Ensures all orders are delivered according to delivery schedule.
  • Give feedback to customer in case contract review resulted an issue that need to be resolved.
  • Receive and ensures completeness of invoices, payments and other documents from the delivery.
  • Ensure accurate and timely adjustment of any discrepancy on invoice arising from the delivery.
  • Ensure on time and complete remittance of invoice.
  • Improve and apply set standards in each process in compliance to RGCPS.
  • Participate in company productivity programs.

JOB QUALIFICATIONS

  • Graduate of any four-year course, preferably in Business Administration, Marketing, or a related field
  • With at least 1–2 years of relevant experience in customer service or order processing
  • Strong communication and interpersonal skills, with the ability to respond to complex inquiries and concerns in a professional and polite manner
  • Detail-oriented with strong organizational skills to ensure accuracy in encoding, documentation, and order handling

JOB BENEFITS

In addition to an exciting and fulfilling career, we offer the following benefits:

  • Health Maintenance Organization (HMO)
  • Annual Physical Examination
  • Yearly conversion of unused leave credits
  • Mid-year performance evaluation bonus yearly through GPA
  • Entitled to yearly salary increase
  • Sponsored company events and activities
  • Company Uniforms
  • Learning & Growth (Trainings)
  • Employee engagement activities
  • Health & Fitness
  • Special employee discounts on products

Job Type: Full-time

Work Location: In person

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