Loan Processor – Australian Mortgage Brokerage

Loan Processor – Australian Mortgage Brokerage | Day Shift | WFH

Are you an organized, detail-driven professional who thrives on helping others succeed?

If you have experience in Australian mortgage broking and want a long-term, stable work-from-home role, this could be the perfect opportunity for you.

Who We Are

We're an award winning boutique mortgage and finance business based in Sydney, Australia. Our mission is simple:

We combine our deep knowledge of finance with a passion for educating clients, helping them secure the right home loan or commercial loan to build long-term wealth.

We pride ourselves on exceptional service, innovative solutions, and genuine care for our clients  and we want you to be part of that journey.

Why You'll Love Working With Us

• Long-term, full-time role – stability and career growth
• Day Shift Monday to Friday – no weekend work
• Bonus Payment
• 12 leave days + 8 sick days
• 100% Work From Home – no commute, better work-life balance
• Be part of a trusted Australian brand with an excellent reputation
• Make a real difference – help people achieve their property and financial goals
• Collaborative, fun, and supportive team – we celebrate wins together

What You'll Do

• Enter loan applications via Apply Online and manual platforms
• Manage client applications from submission through to post-settlement
• Prepare compliance documentation
• Liaise with lenders, valuers, solicitors, and clients throughout the loan process
• Oversee client construction progress payments
• Assist with post-settlement client care and relationship management
• Support office administration and digital marketing projects

What We're Looking For

• Minimum 2 years' experience in an Australian mortgage broking business (essential)
• Experience with Mercury (Connective) preferred
• Background in a Business Process Outsourcing (BPO) environment is highly regarded
• Proactive, highly organized, and quick to learn
• Exceptional attention to detail and accuracy
• Strong English communication skills – both written and verbal
• Good computer skills and a strong customer service mindset
• Internet Connection of at least 25 Mbps
• Must have a contingency plan for power or internet interruptions

Salary & Hours

• PHP 50,000 – 65,000 per month (depending on experience)
• Full-time role, Monday to Friday, Australian Eastern business hours

How to Apply

Please send:

1. Your resume to
2. Send 10 minute video covering questions below.

• Record a video answering the questions below (max 10 minutes).

• Keep your camera on for the entire video.

• Do not send attachments, please send a link to your video

• Some questions include a suggested time, please stick to that.

1. Your Background (30 secs)

• What is your current or most recent role?

• How long have you worked in that role?

2. Mortgage Broking Experience (60 secs)

• Tell us about your experience working in an Australian mortgage broking business.

• Which lenders and platforms have you worked with? (e.g., Mercury, Apply Online)

3. Key Responsibilities in Your Last Role (60 secs)

• Walk us through a typical week in your last mortgage admin or loan processing role.

• Highlight tasks you managed from loan application through to settlement.

4. Managing Multiple Applications (45 secs)

• How do you keep track of multiple client applications at different stages?

• Share an example of a time you kept everything on track under tight deadlines.

5. Problem-Solving & Attention to Detail (45 secs)

• Describe a time you identified an error or missing document in a loan file and how

you resolved it.

6. Stakeholder Communication (45 secs)

• Give an example of how you've handled communication between clients, lenders,

valuers, and solicitors.

7. Customer Service Mindset (45 secs)

• How do you ensure clients feel supported and informed throughout the loan process?

8. Systems & Tools (45 secs)

• What software and tools have you used for loan processing, compliance, and admin?

• How confident are you in learning new systems quickly?

9. Home Office & Remote Work Setup (30 secs)

• Describe your home working environment, internet speed, and any backup plans for

outages.

10. Fit for the Role (45 secs)

• Why do you believe you're the right fit for this Admin Broker Support Manager

position?

11. Bonus – Anything Else (Optional, 30 secs)

• Share anything else you think we should know that makes you stand out.

This role is perfect for someone who loves process, takes pride in accuracy, and enjoys being the "go-to" support for a busy mortgage broking team.