Customer Success Manager

1 day ago

Makati City, National Capital Region, Philippines AMTEC GLOBAL SOLUTIONS INC Full time $900,000 - $1,200,000 per year

Job Title: Customer Success Manager
Location: McKinley West, Taguig City
Schedule: Night Shift (11:00 PM – 8:00 AM) / Hybrid, 4 days onsite - 1 day WFH

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

  • Mission: To help companies build high-performing teams through world-class Filipino talent.
  • Vision: To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What's in it for You?

We don't just want you to succeed, we want you to thrive. At AGSI, you'll enjoy:

  • Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
  • Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
  • 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
  • HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
  • Group Life Insurance for your peace of mind.
  • Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
  • Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won't just find a job. You'll find a team that invests in your growth and celebrates your success.

About this Role

We are looking for a Customer Success Manager to serve as the primary point of contact for our clients. This role is highly client-facing (70% client, 30% internal) and is responsible for ensuring client satisfaction, driving performance, and building long-term partnerships. You will collaborate closely with our internal teams to deliver outstanding service, address issues quickly, and spot opportunities to expand client relationships.

What You'll Do

  • Conduct daily and weekly check-ins with client stakeholders.
  • Review open requisitions (RPO) or service volumes (BPO) to track progress.
  • Share performance updates, dashboards, and progress against SLAs.
  • Gather and analyze client feedback, recommending process improvements.
  • Identify upsell and cross-sell opportunities such as new requisitions, seat expansions, or project extensions.
  • Escalate critical delivery issues to the Operations Manager or General Manager and collaborate with Team Leaders to resolve.
  • Maintain strong relationships with clients to ensure satisfaction and prevent churn.

What We're Looking For

  • Proven experience in account management, client success, or customer-facing roles (preferably in BPO/RPO or staffing).
  • Strong communication, presentation, and stakeholder management skills.
  • Ability to analyze performance data and provide actionable insights.
  • Problem-solving mindset with the ability to manage escalations effectively.
  • Comfortable working night shift hours to align with US-based clients.
  • A proactive, relationship-driven professional who can balance client needs with internal capabilities.

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