Operation Division Manager

Operations Division Manager Job Description (Supermarket Sector)

Position Summary

The Operations Division Manager for the Supermarket Sector is a key executive leadership role responsible for the efficient, profitable, and customer-focused operation of all retail supermarket stores within a designated division (e.g., a specific geographic region or a group of branches). This role involves setting operational standards, optimizing store performance, managing budgets, and ensuring the delivery of a superior shopping experience while maintaining regulatory compliance and high-quality standards for fresh products.

Key Responsibilities

A. Retail Operations & Performance

• Strategic Oversight: Develop and execute operational strategies that align with company-wide goals, focusing on revenue growth, expense control, and market share expansion.
• Store Management Supervision: Directly manage and mentor a team of District/Area Managers and Senior Store Managers, ensuring consistency in execution across all branches.
• Standards Enforcement: Establish and enforce best practices for merchandising, inventory management, store cleanliness, and customer service excellence.
• Loss Prevention: Implement and monitor effective shrink reduction strategies, including procedures for theft prevention, minimizing spoilage (especially in perishable goods), and administrative losses.
• Safety & Compliance: Ensure all stores adhere strictly to food safety regulations (e.g., HACCP), occupational health and safety standards, and local labor laws.

B. Financial Management & Budgeting

• Budget Control: Prepare, manage, and monitor the annual operational budget for the division, focusing on optimizing labor costs, utility expenses, and cost of goods sold (COGS).
• Performance Analysis: Review detailed weekly and monthly financial reports, including Profit & Loss (P&L) statements, to identify areas of underperformance and implement corrective action plans.
• Capital Planning: Recommend and justify capital expenditures for store remodels, equipment upgrades, and infrastructure improvements.

C. Fresh Goods Management

• Quality Control: Oversee the operational handling of high-shrink departments (Produce, Meat, Deli, Bakery) to ensure the highest standards of product freshness, quality, and presentation are maintained.
• Inventory Rotation: Enforce strict FIFO (First-In, First-Out) inventory management principles to minimize waste and maximize product shelf-life.

D. Leadership & Personnel Development

• Talent Management: Oversee the recruitment, training, development, and retention of high-potential Store Managers and operational staff.
• Culture Building: Promote a positive, engaging, and performance-driven work environment focused on achieving customer satisfaction targets.
• Communication: Serve as the critical link between corporate executive management and field operations teams.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is highly advantageous.
• Minimum of 10 years of progressive experience in the retail grocery industry, with at least 5 years in a multi-unit operations leadership role (e.g., District Manager, Regional Manager).
• Demonstrated success in managing large-scale P&L responsibilities

Skills & Competencies

• Deep Retail/Supermarket Acumen: Intimate knowledge of supermarket operations, including perishable product management, seasonal demands, and merchandising cycles.
• Exceptional Financial Literacy: Proven ability to read, analyze, and strategically influence P&L statements and manage large operational budgets.
• Process Optimization: Experience with process improvement methodologies relevant to retail (e.g., efficient checkout flow, backroom organisation).
• Customer Focus: A passion for delivering excellent customer service and resolving complex customer issues at the executive level.
• Strong Communication: Superior ability to communicate effectively with executive leadership, vendors, and store-level employees.

Reporting Structure & Work Environment

• Reports To: Vice President of Retail Operations.
• Supervises: Store Manager

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Flextime
• Life insurance

Work Location: In person