2025-7662 Premium Operations Team Lead

2 days ago

Manila, National Capital Region, Philippines Arch Global Services Full time $60,000 - $80,000 per year

The Premium Operations Team lead will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and finance expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Team Manager to provide ongoing feedback and support problem solving.

Lead team in delivery of premium operations services including:

  • Review submissions and record premium details accurately
  • Perform validations and review to confirm accuracy of data recorded
  • Prepare and issue documents and reports accurately, as per specifications
  • Prepare payment requests for commission and return premiums
  • Ensure established service level agreements are met by team
  • Escalate production issues proactively to ensure quick resolution
  • Identify, lead and coordinate process improvement opportunities
  • Ensure Productivity/Quality Tracking is monitored and accurate
  • Coordinate and implement trainings
  • Create and maintain Standard Operating Procedures, as necessary
  • Provide coaching and feedback to team members
  • Escalate personnel issues on a timely basis
  • Track capacity and resources to plan
  • Enhance and promote team engagement
  • Other duties as assigned

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