Bilingual Service Desk

13 hours ago

Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱250,000 - ₱500,000 per year

Role Requirements

  • Proficiency in Mandarin (verbal and written) is required.
  • Must be willing to work onsite at the Mall of Asia Business Complex.
  • Open to working graveyard shifts and rotating schedules.
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal , analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.

Role Description

  • Must be fluent in Mandarin, both written and verbal.
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.

Ref. code

280842-en_US

Posted on

04 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Manila

Business unit

Cloud Infrastructure Services

Brand

Capgemini

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