Bilingual Service Desk

3 days ago

Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱250,000 - ₱500,000 per year

Role Requirements

  • Proficiency in Mandarin (verbal and written) is required.
  • Must be willing to work onsite at the Mall of Asia Business Complex.
  • Open to working graveyard shifts and rotating schedules.
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal , analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.

Role Description

  • Must be fluent in Mandarin, both written and verbal.
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.

Ref. code

280842-en_US

Posted on

04 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Manila

Business unit

Cloud Infrastructure Services

Brand

Capgemini

  • Bilingual Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱250,000 - ₱350,000 per year

    Role Requirements Proficiency in Spanish (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

  • IT Service Desk

    7 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    7 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱1,200,000 - ₱3,600,000 per year

    About the RoleYou'll oversee a large, multi-geo Service Desk organization with 200+ FTEs. You'll be responsible for delivery excellence, financial performance, client engagement, and continuous improvement across all service desk operations.Key ResponsibilitiesLead and manage Service Desk teams of 200+ FTE across multiple geographiesOversee daily, weekly,...

  • Bilingual (French/English) Customer Support Agent (100 WFH)

    7 days ago

    Manila, National Capital Region, Philippines Concierge Holdings Company LLC Full time ₱30,000 - ₱60,000 per year

    Part-Time | 4–6 Hours/Day | Up to 30 Hours/Week (U.S. time zone)We're looking for a dedicated French-speaking Customer Support Agent to assist our client, who operates across Canada. This role provides front-line support for restaurant clients when their systems are not functioning properly. If you're bilingual, tech-savvy, and have help-desk experience,...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Key Responsibilities • Lead and manage the Service Desk team to deliver exceptional technical support to end-users. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Monitor ticket queues and ensure SLAs and KPIs are consistently met. • Provide guidance and mentorship to team...

  • Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱250,000 - ₱500,000 per year

    Role Description IT Service Desk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assist users.• Identifies, investigates and...

  • Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱150,000 - ₱250,000 per year

    Role DescriptionIT Service Desk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Portal Service Desk Analyst I

    3 days ago

    Manila, National Capital Region, Philippines Nordic Global Full time $50,000 - $80,000 per year

    Make a difference. Be happy. Grow your career.The RoleThePatient Portal Service Desk Agent Ianswers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues with their EHR medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial...

  • Service Desk Officer

    23 hours ago

    Manila, National Capital Region, Philippines GA HR Consultancy Full time

    The Role: GA HR Consultancy Inc., an accredited executive search and talent acquisition partner for our client, a leading IT service company, to find a Service Desk Officer who is NetSuite Certified (at least basic certification) and has strong leadership potential.In this officer-level role you will oversee day-to-day support for NetSuite users, manage...

  • Service Desk

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱25,000 - ₱50,000 per year

    Role DescriptionIT Service Desk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...