Service Desk

4 days ago

Manila, National Capital Region, Philippines Capgemini Full time ₱150,000 - ₱250,000 per year

Role Description

IT Service Desk Analyst may perform one or more of the following:

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.

Role Qualifications

  • Must be willing to work onsite at the Mall of Asia Business Complex
  • Must be amenable to work with rotating schedule including graveyard shift
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years' experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal skills.
  • Strong analytical skills.
  • Strong customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Typing skills essential

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