L3 Support Engineer

Setup and Location: Work From Home

Work Schedule: 8:30 AM - 5:30 PM US EST | 9:30 PM - 6:30 AM PHT

Employment Type: Full-Time

Ready to do work that actually excites you?

We are a growing Managed Service Provider (MSP) delivering IT and cybersecurity solutions to SMB clients. We are hiring IT Support Engineers at Senior levels. The Senior role is for highly skilled professionals with strict experience requirements and proven expertise in Google Workspace and Micrsoft 365.

What You'll Do

You'll be the kind of person who:

Core MSP Responsibilities

• Provide remote technical support for desktops, mobile devices, and cloud services.
• Troubleshoot and resolve hardware, software, and networking issues promptly.
• Manage user accounts, permissions, and security settings in GWS and M365.
• Perform system updates, patching, and routine maintenance.
• Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
• Collaborate with global teams and escalate issues when necessary.

Additional Responsibilities for Senior Engineers

• Act as Tier 3 escalation point for complex technical issues.
• Administer and optimize Google Workspace and Microsoft 365 environments, including security and compliance.
• Implement and maintain cybersecurity controls:
• EDR/XDR solutions (e.g., SentinelOne)
• Email security (e.g., Proofpoint)
• Server hardening (cloud and on-prem)
• Lead security and compliance initiatives aligned with Australian Essential 8, SMB1001, and NIST CSF.
• Manage and configure MSP tool stack: Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc.
• Assist with project delivery: migrations, deployments, and security enhancements.
• Mentor junior engineers and contribute to knowledge base development.

Our Culture & Career Growth

• Collaborative Team Environment - Work with a supportive global team that values knowledge sharing and innovation.
• AI-First & Security-First Mindset - We leverage AI-driven tools and automation to deliver smarter, faster, and more secure solutions for our clients.
• Continuous Learning - Access to training, certifications, and exposure to cutting-edge MSP tools and security frameworks.
• Career Progression - Clear pathways to advance from L1 to Senior roles and beyond.

What You Bring

We're looking for someone who:

Strict Qualification Requirements for the Senior IT Support Engineer

10+ years IT (5+ in MSP), advanced GWS & M365, cybersecurity expertise

• Minimum 10 years total IT experience, with at least 5 years in an MSP environment.
• Advanced expertise in Google Workspace and Microsoft 365 administration, including security and compliance.
• Strong understanding of cybersecurity best practices for SMBs, including EDR/XDR, MFA, and vulnerability management.
• If you do not meet these experience and platform requirements, you will not be considered.

Highly Desirable (Edge Over Other Candidates)

• Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS.
• Security Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF.

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert

Additional Advantageous Certifications:

• Google Workspace Administrator
• CompTIA Security+, Network+, or ITIL Foundation
• CISSP or similar security certifications

Why You'll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.