Administrative Staff/ Warranty Processor

6 days ago

Subic, Philippines Laus Group of Companies Full time $40,000 - $60,000 per year

DUTIES AND RESPONSIBILITIES:

  • Reports directly to the Technical Service Officer.
  • Properly evaluates all warranty claims before invoicing.
  • Ensures to meet all the standards and requirements of the manufacturer or principal dealer.
  • Processes and coordinates with the principal dealer regarding the warranty claims of customers.
  • Coordinates problems and concerns raised by customers/dealership regarding new vehicles with the principal.
  • Initiates processing of warranty claims. Prepares and submits all required documentation for warranty claims and collection of warranty claims receivables.
  • Ensures completeness, accuracy, timely monitoring and reporting of warranty claims receivables.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues in coordination with Customer Relations Management department and other concerned officer.

JOB SPECIFICATIONS:

  • Preferably a graduate of Mechanical Engineering or any related courses
  • With experience in the same industry is an advantage
  • Knowledgeable with office and administrative procedures
  • Proficient in MS Word and Excel
  • Must be customer-oriented
  • Possesses a valid driver's license

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

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