Pharma Customer Services Associate

2 days ago

Ayala Alabang, National Capital Region, Philippines SGS Full time $40,000 - $80,000 per year

Specific Responsibilities:

  • Use general knowledge of chemistry, microbiology and analytical techniques to develop & present technical solutions to clients in proposals indicating cost timelines & resource.
  • Prepare proposals in a way that matches client enquires, ensure that the quote review and approval process is followed and implemented. Follow-up with clients whether the proposal has been delivered and is understood.
  • Manage client information, RFPs and quotations in respective applications (SalesForce, PandaDoc), ensure all information is up to date and accurate.
  • Upon receipt of signed quote or contract ensure operations are notified of incoming samples.
  • Ensure that all client requests for information pertaining to analytical testing are met in a timely and effective manner.
  • Update clients on delays in testing and provide routine TAT communications for clients.
  • Comply with regulatory requirements to support GMP, GLP & ISO standards.
  • At all times, complies with SGS Code of Integrity and Professional Conduct. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures.
  • Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

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