Amazon Account Health

2 weeks ago


Manila, National Capital Region, Philippines CPH Internationl LLC Full time ₱1,200,000 - ₱2,400,000 per year

Role Purpose

To maintain 100% listing accuracy, protect account health, and ensure 24-hour turnaround for all policy-related Amazon cases across all global marketplaces.

This role is essential for Amazon operations stability and scaling revenue from $10M → $30M in 2026.

Daily Deliverables

  1. Product listing accuracy

  2. Go through 100% of Amazon product listings (all global marketplaces)

  3. Identify incorrect or incomplete information
  4. Make corrections
  5. Amazon policy compliance

  6. Flag Amazon policy compliance notifications (all global marketplaces)

  7. Consult with the right internal team members
  8. Fix the issue
  9. Amazon case management

  10. Respond to Amazon policy violation cases

  11. Connect with internal operations and Amazon team
  12. Resolve the case within 24 hours
  13. Research

  14. Research Amazon policies and account management

  15. Ensure team stays up-to-date with latest best practices

KPIs

  • Product Listing Information Accuracy 100%
  • Policy Compliance Resolution 100% (Resolved within 48 hours)
  • Amazon Case Resolution 100% (Resolved within 24 hours)
  • Process Improvement Proposals (At least 3 per week)

Required Skills (Mid-Level Specialist)

  • 1–2+ years working with Amazon Seller Central
  • Experience with case logs & case communication
  • Experience correcting listings and handling compliance notifications
  • Strong English written communication
  • Detail-oriented, organized, accuracy-focused
  • Comfortable with cross-functional coordination
  • Able to work overlapping PST hours


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