Retail and Operations Head

3 days ago

Ayala Alabang, National Capital Region, Philippines Sonak Asia Pte Ltd. Full time
  1. Operational Strategy & Leadership:

· Develop and implement the company's operational strategy, aligned with the overall business goals.

· Lead and motivate the operations team to achieve key business objectives, ensuring the team's performance meets or exceeds expectations.

· Drive continuous improvement across all aspects of operations, identifying opportunities to enhance efficiency and productivity.

  1. Process Optimization:

· Assess current operational processes and workflows to identify areas for optimization.

· Design, implement, and monitor key performance indicators (KPIs) to ensure operational excellence.

· Standardize procedures across departments to improve consistency and reduce operational costs.

  1. Resource Management:

· Oversee the allocation of resources (personnel, budget, equipment) to ensure that operations are executed effectively and efficiently.

· Collaborate with HR to manage staffing requirements, training, and performance management.

  1. Budgeting & Financial Management:

· Develop and manage operational budgets, ensuring cost efficiency while maintaining service quality.

· Monitor operational costs, identify cost-saving opportunities, and ensure the business remains within budget.

  1. Cross-Departmental Collaboration:

· Collaborate with other departments to align operational strategies with business needs.

· Ensure smooth communication and workflow between operational teams and other business units.

  1. Risk Management & Compliance:

· Ensure all operational activities comply with industry regulations, legal requirements, and company policies.

· Identify and mitigate risks that could impact operations or business continuity.

  1. Performance Monitoring & Reporting:

· Regularly track and report on the performance of operations to senior leadership, providing actionable insights and data-driven recommendations.

· Conduct regular performance reviews with department heads and adjust strategies as necessary.

  1. Customer Experience:

· Ensure operational processes support a high-quality customer experience, addressing customer concerns promptly and effectively.

· Oversee the management of customer feedback and integrate insights to improve operational procedures.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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