Workforce Coordinator

3 hours ago

Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Monitor daily dispatch of trucks and drivers to ensure timely fulfillment of delivery or service requirements.
  • Assign drivers and trucks based on routes, and operational priorities.
  • Track and update dispatch status in real time, resolving delays or route issues proactively
  • Perform GPS monitoring to ensure route compliance, safety, and on-time movement of trucks.
  • Communicate with internal stakeholders such as the Allocation Team, Hubs, and Warehouse to provide updates and address operational concerns.
  • Coordinate with Repair & Maintenance teams to ensure vehicle availability, readiness, and timely release from repairs.
  • Prepare dispatch and trip reports, highlighting KPIs such as trip count, utilization rate, turnaround time, and on-time performance.
  • Validate driver availability, schedules, and attendance to avoid manpower gaps.
  • Manage truck assignment records, trip documents, and dispatch logs for audit readiness.
  • Escalate critical incidents such as breakdowns, delays, or route deviations to the appropriate teams for quick resolution.

Requirements:

  • Bachelor's Degree in Logistics, Supply Chain, Business Administration, or any related field.
  • Minimum of 1–2 years of experience in dispatch, transport coordination and logistics
  • Strong organizational and multitasking skills
  • Proficient in MS Office, Google Sheets, and Logistics Management Systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and commitment to operational accuracy
  • Willing to work on shifting schedules, including weekends and holidays, as required by operations.

  • Workforce Supervisor

    4 hours ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Workforce Planner

    4 hours ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionResponsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goalsResponsible for the overall oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time...

  • Workforce Management Supervisor

    4 hours ago

    Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...

  • Workforce Planner

    2 hours ago

    Manila, National Capital Region, Philippines Shopee Full time ₱750,000 - ₱1,500,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Workforce Scheduling

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Where Care Meets Coordination, and People Find Purpose In a field that thrives on compassion and precision, your role is to create balance-matching care professionals with the families and clients who need them most. Join a team that values empathy, excellence, and growth while making a meaningful impact across borders. Here, you'll play a vital role in...

  • BPO Workforce Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Crescendo Full time ₱400,000 - ₱800,000 per year

    Role DetailsType of Support:Workforce ManagementContract Duration:TemporaryWork Type and Location:Hybrid, Taguig or CubaoExpected Start Date:ASAPAbout UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and...

  • BPO Workforce Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱400,000 - ₱800,000 per year

    Role DetailsType of Support: Workforce ManagementContract Duration: TemporaryWork Type and Location: Hybrid, Taguig or CubaoExpected Start Date: ASAPAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale...

  • BPO Workforce Management Specialist

    3 hours ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱40,000 - ₱80,000 per year

    Role DetailsType of Support: Workforce ManagementContract Duration: Full TimeTraining Schedule: Open to shifting schedules (subject to business requirements)Production Schedule: Open to shifting schedules (subject to business requirements)Work Type and Location: Hybrid, Metro ManilaExpected Start Date: ASAPAbout UsCrescendo represents peak CX performance...

  • Recruitment Program Coordinator

    3 hours ago

    Manila, National Capital Region, Philippines Allegis Global Solutions Full time ₱800,000 - ₱1,200,000 per year

    Company Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Specialist - Contingent Workforce Administration

    1 week ago

    Manila, National Capital Region, Philippines AMS Full time ₱1,200,000 - ₱2,400,000 per year

    About UsJoin our World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a...