Workforce Coordinator

3 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Monitor daily dispatch of trucks and drivers to ensure timely fulfillment of delivery or service requirements.
  • Assign drivers and trucks based on routes, and operational priorities.
  • Track and update dispatch status in real time, resolving delays or route issues proactively
  • Perform GPS monitoring to ensure route compliance, safety, and on-time movement of trucks.
  • Communicate with internal stakeholders such as the Allocation Team, Hubs, and Warehouse to provide updates and address operational concerns.
  • Coordinate with Repair & Maintenance teams to ensure vehicle availability, readiness, and timely release from repairs.
  • Prepare dispatch and trip reports, highlighting KPIs such as trip count, utilization rate, turnaround time, and on-time performance.
  • Validate driver availability, schedules, and attendance to avoid manpower gaps.
  • Manage truck assignment records, trip documents, and dispatch logs for audit readiness.
  • Escalate critical incidents such as breakdowns, delays, or route deviations to the appropriate teams for quick resolution.

Requirements:

  • Bachelor's Degree in Logistics, Supply Chain, Business Administration, or any related field.
  • Minimum of 1–2 years of experience in dispatch, transport coordination and logistics
  • Strong organizational and multitasking skills
  • Proficient in MS Office, Google Sheets, and Logistics Management Systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and commitment to operational accuracy
  • Willing to work on shifting schedules, including weekends and holidays, as required by operations.

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